[Hiring] Director, Technical Program Management @UnitedHealth Group

Role Description

The Optum Tech Chief Digital and Data Office (CDDO) is seeking a seasoned Director, Technical Program Manager to lead program management for complex, enterprise-wide initiatives spanning multiple business and technology domains. This role will orchestrate technology delivery across multiple concurrent workstreams, driving alignment, coordination, and progress toward shared objectives, with a focus on transforming consumer experiences and modernizing contact center capabilities to reduce overall operating expense.

Operating within a highly matrixed environment, this leader will bring strong program management discipline, influential presence, and the ability to lead through collaboration—connecting strategy to execution, proactively managing risks, and synthesizing information across workstreams to provide a cohesive, program-level view of delivery, including clear visibility into what is being delivered, when, and overall program health.

If you are located in MN, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities

• Program Leadership & Execution
  • Orchestrate end-to-end program management across multiple interdependent workstreams, ensuring alignment to enterprise objectives and timelines.
  • Establish and maintain an integrated program plan inclusive of milestones, dependencies, deliverables, and critical path.
  • Drive clarity on problem statements, required technology capabilities, and how/when those capabilities will be delivered.
  • Synthesize delivery plans and progress across workstreams to maintain a cohesive, program-level view of execution.
• Cross-Functional Collaboration
  • Partner with technology workstream leads and various stakeholders to ensure coordinated execution across domains.
  • Facilitate alignment across internal CDDO teams and external/adjacent technology organizations.
  • Identify, manage, and proactively resolve cross-team dependencies to ensure seamless delivery.
• Risk, Issue & Dependency Management
  • Proactively identify, assess, and manage program-level risks, issues, and dependencies.
  • Drive timely resolution by escalating as needed and convening the right stakeholders.
  • Maintain transparency on program health, tradeoffs, and critical decisions.
• Stakeholder Engagement & Communication
  • Serve as the central point of coordination for CDDO leadership and key stakeholders.
  • Aggregate and synthesize inputs across workstreams into clear, actionable insights and executive-level storytelling.
  • Develop and deliver program-level reporting, dashboards, and readouts, ensuring clear visibility into what is being delivered, when, and overall program health.
• Leadership & Influence
  • Demonstrate strong leadership presence to guide discussions, challenge assumptions, and drive accountability.
  • Ask insightful, forward-looking questions to uncover risks, gaps, and opportunities.
  • Remove barriers to execution by facilitating decisions and navigating organizational complexity.
• Governance & Operating Model
  • Define and implement program governance, operating cadences, and decision-making frameworks.
  • Ensure consistent application of program management best practices, tools, and standards.
  • Enable effective forums (e.g., working sessions, leadership updates) that drive decisions and outcomes.

Qualifications

• Undergraduate degree or equivalent experience.
• 10+ years of experience in program or portfolio management within large, matrixed organizations.
• 8+ years of experience delivering complex, enterprise-scale technology programs with multiple workstreams and stakeholders.
• 8+ years of experience managing cross-functional dependencies across business and technology teams.
• Experience working across multiple technology organizations within a large enterprise.
• Solid understanding of technology delivery (e.g., SDLC, architecture dependencies, integration considerations).
• Proficiency with program management tools and practices.

Preferred Qualifications

• Experience operating in healthcare or similarly regulated industries.
• Experience leading digital transformation or large-scale platform implementations.
• Proven exceptional stakeholder management skills with the ability to influence across all levels of the organization.
• Proven solid problem-solving mindset with the ability to navigate ambiguity and drive clarity.
• Proven excellent communication and storytelling skills; able to translate complex information into actionable insights.
• Proven ability to proactively identify risks and drive resolution in a fast-paced environment.
• Proven high degree of ownership, accountability, and bias for action.

Requirements

• *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Benefits

• Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
• In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.
• The salary for this role will range from $134,600 to $230,800 annually based on full-time employment.
• We comply with all minimum wage laws as applicable.