[Hiring] Director, Program Office @Gainwell Technologies LLC

Role Description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

• Directs operations of large or global account programs management office.
• Supports the business objectives of clients and the company by managing governance execution, process development and maintenance, project integration and account performance monitoring.
• Directs global integrated client-facing performance measurement and reports, and establishes governance and related processes.

Your role in our mission:

• Develop a comprehensive understanding of account and regional PMO organizations, including governance structures, operating models, delivery objectives, resource models, and stakeholder relationships.
• Build strong partnerships with Client Delivery Leads, Account Executives, PMO leaders, Operations, Finance, HR, and Delivery Leadership to align PMO activities with business priorities, strategic initiatives, and client commitments.
• Drive consistency and operational excellence across the region by establishing and promoting best practices, standardized governance processes, reporting frameworks, delivery methodologies, and continuous improvement initiatives.
• Strengthen governance and accountability by ensuring effective execution of executive reviews, status reporting, risk and issue management, escalation processes, and commitment tracking across accounts.
• Provide regional portfolio oversight through consolidated visibility into strategic programs, delivery performance, resource demands, risks, dependencies, and client obligations, delivering actionable insights to leadership.
• Support strategic planning and execution by aligning PMO activities with growth objectives, modernization efforts, contractual commitments, and operational priorities while helping leadership prioritize initiatives and balance competing demands.
• Evaluate PMO organizational effectiveness, resource capacity, talent development, and succession planning needs to ensure sustainable capability growth and operational continuity across the region.
• Serve as a trusted advisor to account and regional leadership by providing objective analysis, identifying risks and opportunities, recommending solutions, and driving execution excellence, client satisfaction, and business performance.

Qualifications

• 10+ years of program, portfolio, or delivery leadership across complex software implementations and production support, with experience in healthcare, Medicaid, Medicare, pharmacy, or government technology.
• Proven accountability for large portfolios, budgets, and client implementations, with measurable results in delivery, program recovery, and operational improvement.
• Ability to learn unfamiliar products and environments quickly, exercise sound judgment, and take effective action with incomplete information.
• Experience directly leading PMs and delivery leaders, with demonstrated success coaching them into greater capability and independent ownership.
• Expertise in integrated planning, capacity forecasting, release readiness, dependency management, and risk mitigation, supported by financial and operational judgment.
• Ability to align matrixed, offshore, and globally distributed teams; challenge commitments constructively; resolve conflict; and communicate clearly with executives and clients.

Requirements

• This role is 100% remote with the opportunity to travel through work up to 20% annually.
• The deadline to submit applications for this posting is October 16, 2026.
• The pay range for this position is $137,100.00 - $195,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• A variety of leadership and technical development academies to help build your skills and capabilities.