[Hiring] Director - Program Excellence @Cielo

Role Description

The Director - Program Excellence is a strategic leader responsible for driving operational excellence, innovation, and continuous improvement across client programs. This role ensures the delivery of scalable, efficient, and high-impact talent acquisition solutions by aligning people, processes, and technology. As a key member of the Cielo leadership team, the Director – Program Excellence will lead cross-functional initiatives, optimize service delivery, and champion best practices to enhance client satisfaction and business outcomes.

• Lead the design and implementation of scalable operating models that support growth and operational efficiency.
• Drive continuous improvement initiatives across client programs, leveraging data and analytics to inform strategy and execution.
• Partner with senior business leaders to prioritize and execute strategic initiatives, ensuring alignment with organizational goals.
• Oversee capacity planning, resource allocation, and performance optimization across delivery teams.
• Develop and track key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence.
• Guide change management efforts, ensuring smooth adoption of new processes, tools, and technologies.
• Serve as a strategic advisor to internal and external stakeholders, providing insights and recommendations based on structured data analysis.
• Lead and mentor a team of operations and program managers, fostering a culture of accountability, innovation, and high performance.
• Act as an escalation point for operational challenges, ensuring timely resolution and stakeholder satisfaction.
• Collaborate with solution design and client services to craft and implement custom recruitment solutions.
• Promote standardization and consistency in processes, documentation, and service delivery across accounts.
• Represent the voice of operations in cross-functional leadership forums and contribute to enterprise-wide initiatives.
• Other duties as assigned.

Qualifications

• Bachelor’s degree, required; post-graduate degree, preferred.
• +5 years’ experience in talent solutions or project management, required.
• Minimum of 5 years of experience in talent solutions, operations, or program management.
• Executive Stakeholder management.
• Proven track record of leading large-scale operational initiatives and managing cross-functional teams.
• Experience with recruitment technologies (e.g., ATS, CRM) and data analytics tools.
• Strong background in continuous process improvement methodologies (e.g., Lean, Six Sigma).
• Strategic thinker with strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple initiatives simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Visio).
• This is a remote role for candidates in the US only.
• Language Requirements: English.

Company Description

Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition.