[Hiring] Director of Programs @The HR Source

Role Description

• Program Management & Operations
  • Oversee day-to-day execution of programs, including intake, eligibility, service delivery, and follow-up.
  • Refine and maintain program policies, procedures, and workflows; identify operational risks and implement solutions to improve efficiency and participant experience.
  • Assess and make any necessary improvements to intake process -- including evaluating, selecting, and implementing a long-term technology platform to replace current manual and stopgap workflows.
  • Develop and maintain documented SOPs for all core program functions, written for transferability.
  • Identify gaps in access or awareness and communicate insights to leadership.
  • Support the development and management of program reports and budgets for leadership and funders.
  • Track, analyze, and report on program outputs and outcomes.
• Community Partner Program (CPP) Administration
  • Transition full CPP ownership from the Director of Operations upon hire, including knowledge transfer and process documentation.
  • Own the full CPP cycle from end to end -- annual grant funding outreach, partner agreement renewals, report collection and tracking, and payment processing.
  • Serve as the primary point of contact for all Community Partners.
  • Manage partner relationships proactively, ensuring agreements are current, reports are received on time, and partners have what they need to participate effectively.
• Community Outreach & Partnerships
  • Build and maintain a targeted referral network of healthcare providers, imaging centers, social service agencies, and community organizations serving underserved populations.
  • Lead outreach meetings and presentations with referral partners.
  • Support outreach efforts to increase awareness and utilization of resources.
  • Serve as a point of contact for complex or high-priority referrals.
• Grants & Reporting
  • Support grant applications by providing program data, narratives, and insights.
  • Track and report program outcomes for funders and internal use.
  • Maintain accurate and organized program documentation.
• Team & Cross-Functional Collaboration
  • Supervise the Program Coordinator; provide day-to-day guidance, escalation support, quality oversight, and professional development.
  • Partner with the Director of Operations on administrative and operational needs.
  • Collaborate with Development on fundraising support including data, impact stories, and reporting.
  • Collaborate with marketing partners to develop and maintain referral tools such as program one-pagers, eligibility summaries, and intake materials.

Qualifications

• Required:
  • Bachelor's degree in public health, social work, nonprofit management, or a related field, or equivalent professional experience.
  • Minimum of 5 years of experience in program coordination or management within nonprofit, healthcare, or human services on a national level.
  • Experience with grant-making and grant-distribution program model.
  • Minimum of 3 years of Supervisory experience.
  • Experience in medical advocacy, patient navigation, or public health.
  • Demonstrated ability to evaluate and implement technology or process improvements in a program setting.
  • Strong organizational, analytical, and project management skills.
  • Self-starter who thrives in a small, fast-paced environment.
  • Excellent written and verbal communication skills.
  • Comfort working in a remote team environment.
  • Must work EST hours 9am-5pm.
• Preferred:
  • Spanish proficiency.
  • PMP certification or equivalent project management credential.
  • Familiarity with referral-based or patient/client service models.
  • Experience with community outreach and referral network development.
  • Familiarity with grant-funded programs and reporting requirements.

Requirements

• Salary: $70,000-$80,000 annually; exact compensation is based on a range of factors including the labor market, job level, internal equity, and budget. Offers will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.

Benefits

• Health, dental, vision, and retirement plan.
• Work laptop and technology resources for a remote office.
• Generous paid time off.
• Flexible work arrangement in a fully remote environment.
• A culture of learning and development.
• The opportunity to contribute to a meaningful cause and advance your career in the nonprofit sector.