[Hiring] Director of Market Operations @Xpansiv%20
Mar 28, 2025 - Xpansiv%20 is hiring a remote Director of Market Operations. 💸 Salary: $160,000-$190,000. 📍Location: USA.
Role Description
The Director of Market Operations is responsible for both long-term planning for APX’s Helpdesk Operations and overseeing the daily operations of the helpdesk team, ensuring APX’s platform and customers operational activities are supported efficiently and effectively. This role requires a strong technical background in grid operations, exceptional leadership skills, and the ability to manage customer relationships and service level agreements (SLAs).
As a key member of the Power Solutions Team, the Director will:
- Define team goals
- Create and augment operations processes
- Resolve problems to support Xpansiv’s growing portfolio of diverse wholesale power market clients
- Work closely with clients and the APX Product and Clients Service teams to help drive geographic expansion of services and support across ISOs
- Research ISO requirements
- Develop and oversee operator training
- Help define feature requirements
Qualifications
- A Bachelor's degree (BA, BS) or equivalent education, training or experience in Engineering (power system operations and/or electric generation operations), Economics, or related discipline
- 8+ years of experience in North American electric power sector
- Knowledge of regulatory requirements and industry standards related to grid operations
- Minimum of 3 years of experience in a grid operations or technical support role
- Minimum of 5 years in a people management role
Requirements
- Lead and supervise the APX 24x7 Operations team to support client participation in wholesale electricity markets across all North American ISOs
- Develop, coordinate and drive the operations plans and establish/update procedures for maintaining high standards of operations
- Set and clarify requirements and expectations for direct reports based on the strategic direction and needs of the business
- Develop and implement training programs to ensure that the team is equipped with the necessary skills and knowledge
- Provide oversight, guidance, and mentorship for operations team
- Oversee and lead the development of requirements, documentation and readiness of real-time personnel, processes and technologies
- Respond and provide input to inquiries from outside agencies including NERC and FERC
- Define required strategies, technology solutions, and organizational structures to meet company, customer and market expectations proactively
- Develop and deliver operations protocols for clear and concise communications across the organization
- Maintain strong relationships with key stakeholders, including customers, vendors, and internal teams
- Provide subject matter expertise and an operations perspective to Power Solutions Product and Client Services teams
- Communicate effectively with customers to understand their needs and provide timely updates on issue resolution
- Attend industry/business meetings to understand ISO and customer changes and requirements
- Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
Desired Qualifications
- Experience with PJM market operations and regulations
- Deep understanding or working knowledge of demand response, energy storage, or VPP (Virtual Power Plant) operations
- Experience with SCADA (Supervisory Control and Data Acquisition) systems
Skills and Abilities
- Excellent leadership and management abilities with experience coaching and developing others
- Excellent interpersonal, communication and writing skills
- Ability to work independently and proactively
- Strong quantitative and analytical skills
- Highly detail oriented and organized
- Capability to work remotely/virtually across time zones with various groups and cultures
Interview Process
- Step 1- Shortlisting of resume & Recruiter screening
- Step 2- "Get to know you" interview with the hiring manager
- Step 3- Interview with the team
- Step 4- Meeting with the SVP
Base Salary
Compensation for this role will vary among specific regions due to geographic differentials in the labor market. However, compensation in the Tier 1 & Tier 2 regions is expected to be as follows:
- Tier 1: $170,000-$190,000
- Tier 2: $160,000 -$180,000
Company Description
Here at Xpansiv, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in building trust and transparency in global efforts toward a net-zero future. Xpansiv is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$160,000-$190,000
|
Remote
Location
USA
|
|
Job Type
full-time
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Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
