[Hiring] Director of Field Services PMO @Connection

Role Description

Lead and continuously evolve the global Field Services PMO operating model, project delivery methodologies, and governance framework across IT service lines.

• Direct the portfolio management process, including project intake, prioritization, capacity planning, investment tracking, and alignment with business strategy and budget cycles.
• Establish and lead steering committees and executive governance forums, providing clear reporting on portfolio performance, financials, risks, and delivery health.
• Define and monitor performance measures for delivery quality, schedule adherence, cost management, and value realization.
• Provide leadership, oversight, and escalation support for large, complex, or at-risk projects serving domestic and international clients.
• Drive consistent use of project management standards, tools, and templates across regional teams.
• Lead resource and capacity planning within a global, matrixed organization and resolve cross-program resource conflicts.
• Oversee vendor governance for outsourced and co-sourced delivery engagements.
• Build, mentor, and develop a high-performing global team of program managers, project managers, and PMO analysts.
• Establish career paths, certification opportunities, and professional development programs that strengthen project management capabilities.
• Champion accountability, continuous improvement, and data-informed decision-making throughout the PMO.
• Lead change management and adoption efforts for new PMO processes, tools, and standards across regions.
• Manage program financial performance, including forecast-to-actual spending and cost discipline.
• Partner with Finance and Procurement to develop business cases, track return on investment and business value, and support vendor contract governance.
• Serve as a trusted advisor to business and executive leaders on delivery capacity, portfolio risk, and prioritization decisions.
• Represent the PMO in executive and board-level reporting, audits, and compliance reviews.

Qualifications

• Progressive IT program or project management experience, including five or more years in a senior PMO leadership role supporting global or multi-region portfolios.
• Proven experience managing large IT services portfolios across infrastructure, applications, and digital transformation.
• Experience working in a managed services, IT outsourcing, or shared-services delivery environment.
• Background supporting large, managed IT lifecycle programs.
• Demonstrated success building and leading global or distributed teams across multiple time zones and cultures.
• Advanced knowledge of Agile and traditional project delivery methodologies, with experience establishing or scaling a PMO.
• Strong proficiency with portfolio and project management platforms such as ServiceNow SPM, Planview, Microsoft Project, and Smartsheet.
• Excellent executive communication, negotiation, and stakeholder-management skills, including experience presenting to C-suite and board-level audiences.
• Experience managing vendor relationships and outsourced delivery models.
• Working knowledge of IT financial management, ITIL practices, and enterprise risk and compliance frameworks.
• PMP, PgMP, PfMP, SAFe Agilist/SPC, or PRINCE2 certification preferred.

Requirements

• Min: USD $157,000.00/Yr.
• Max: USD $203,960.00/Yr.

Benefits

• Supportive teammates and a rewarding career.
• Progressive and competitive compensation, 401k plans, and medical insurance.
• Free therapy visits, mental health coaching, and meditation resources.
• Generous paid time off package including vacation, sick time, Wellness, and Volunteer Time Off days.