[Hiring] Director of Employer Partner Implementation Management @Guild

Role Description

Guild is hiring a Director of Employer Partner Implementation Management (EPIM). In this role you will lead a high-performing team responsible for the seamless delivery of Guild’s product suite to employer partners. This role requires a strong balance of strategic leadership, operational excellence, and client-centric execution.

When done well, this team delivers such exceptional implementations that employer partners gain confidence in Guild and expand their partnership. With a unique vantage point across go-to-market, operations, and product delivery, this leader has the opportunity to shape not just how implementations happen today, but how Guild’s end-to-end delivery model evolves for the future.

As a leader in Guild’s Operations team, you will guide the implementation function by:

• Leading and inspiring a team of EPIM managers and senior managers, driving a culture of excellence, accountability, and continuous learning.
• Establishing and overseeing the team’s rhythm of business, including strategic planning, goal-setting, team forums, and prioritization to achieve organizational objectives.
• Coaching and developing team members, setting and upholding the standard for excellence in implementation delivery and stakeholder engagement.
• Representing EPIM in cross-functional forums and contributing to co-creating end-to-end solutions by partnering with teams such as Product, Employer Partnerships, and Operations to address business challenges and improve outcomes.
• Utilizing data and pattern recognition from implementation work to identify gaps, propose solutions, and drive initiatives that improve processes, tools, and outcomes.
• Creating and implementing metrics and systems that monitor team performance and ensure consistent delivery of high-quality outcomes.
• Serving as the primary escalation point for both client-facing challenges and internal roadblocks, managing up and resetting confidence with senior leaders and stakeholders as needed.
• Leading and overseeing the successful delivery of high-impact, complex implementation projects that align with Guild’s strategic goals. On an as needed basis, directly lead implementations to help with load balancing or capacity needs.
• Facilitating and driving action from high-quality retrospective sessions, implementing lessons learned to enhance Guild’s implementation strategy and capabilities.
• Fostering an inclusive and growth-oriented team culture that prioritizes belonging, diversity, and collaboration.
• Championing the continuous evolution of implementation best practices by staying informed on industry trends, operational innovations, and emerging tools, integrating these into Guild’s workflows and strategies.
• Owning crisis and issue management for the EPIM portfolio, serving as the primary escalation point across the full spectrum of stakeholders from executive sponsors to day-to-day benefits administrators.
• Partnering closely with Sales and Employer Partnerships to balance deal momentum with rigorous technical discovery, bringing commercial instincts to decisions about where to move fast and where to slow down for a durable, error-proof solution.
• Maintaining deep technical fluency in Guild's implementation methodology and playbooks, using that expertise to coach the team and evolve our standards.

Qualifications

• Exceptional leadership and coaching skills, with experience managing high-performing teams.
• Advanced strategic planning and organizational management expertise.
• Proficiency in cross-functional collaboration and stakeholder engagement.
• Data-driven decision-making skills, with a focus on process improvement and innovation.
• Superior communication and influencing skills, particularly in client-facing and escalation scenarios.

Requirements

• 5+ years of people and team leadership experience with a proven track record of talent development.
• 5+ years in client-facing roles, managing decisions and conversations that involve a blend of operational and financial impact.
• Demonstrated success in leading cross-functional initiatives and delivering large-scale, complex projects.
• Proven ability to develop and implement metrics and systems to monitor and improve team outcomes.
• Strong track record of building relationships with senior leaders and influencing strategic decisions.
• 5+ years in project management, implementation, or operations leadership roles.

Benefits

• Access to low-cost, high-quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO).
• Access to a 401k to help save for the future.
• Vacation policy to rest and recharge.
• 8 days of fully-paid sick leave, to take the time to heal and or recover.
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 2-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low-cost mental health resources and financial wellbeing support services.
• Education benefits and tuition assistance to help your future development and growth.
• Our home and headquarters in Denver, but some of our roles allow for remote work, allowing us to reach the best talent across the US.