[Hiring] Director of Delivery @Alliants Limited

Role Description

Join us as a Director of Delivery in our growing Product – Services team! At Alliants, we’re on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create future-proof customer experiences.

As Director of Delivery within our Product – Services team, you will own the end-to-end operational performance of Alliants’ deployment and training function from contract signature through to successful customer go-live. Your core mission is to build a global deployment engine capable of delivering the Alliants Experience Platform (AXP) at scale, with precision and repeatability. A primary focus of this role is to drive down cost-of-delivery through aggressive automation.

This is a role for a leader who wants genuine ownership. You will line-manage a global team, set the automation agenda, act as the senior escalation point for complex customer and partner issues, and establish the governance that ensures pre-sales commitments are always deliverable.

What You’ll Work On and Own

• Deployment Automation Execution: You will own and execute the two-stream deployment automation agenda, focusing on technical data flows and workflow automation triggers.
• Real-Time Visibility Infrastructure: You will establish deployment visibility tooling that surfaces pipeline status, active blockers, and root causes at any moment, eliminating the need for manual chasing.
• Training Commercialisation: You will transform our training offering from an operational necessity into a commercial asset.
• Pre-Sales Governance: You will own the boundary between pre-sales and delivery, ensuring everything sold is actually deliverable before contracts are signed.

Requirements

• 12+ years in SaaS delivery roles, with at least 5+ years leading multidisciplinary teams (7+ direct reports, experience managing 20+ across a broader function).
• Demonstrable experience owning and executing deployment automation strategy in a SaaS context.
• Deep, hands-on programme and project delivery capability; certification (PMP, Prince2 or equivalent) or demonstrable equivalent experience at senior level.
• Technical literacy across SaaS deployment: APIs (REST/SOAP), cloud infrastructure, data flows, delivery tooling, and AI proficiency.
• Proven track record partnering with senior stakeholders across sales, product, and client organisations.
• Demonstrated experience leading delivery teams with clear accountability for performance.
• Proficiency with Salesforce as a delivery operations tool; working knowledge of Jira and Atlassian tooling.

To thrive in this role, you’ll be someone who:

• Takes full accountability for outcomes and does not wait to be asked; comfortable operating with ambiguity.
• Instinctively looks for repeatable processes that should not require human intervention.
• Is able to say no to sales, hold clients and partners to account, and have performance conversations with the team.
• Builds trust-based working relationships across Sales, Product, Engineering, and Support.
• Operates with complete transparency, follows through on commitments, and builds a team culture where people know exactly where they stand.

Role Details

• Location: Remote
• Compensation: $125,000-$135,000 USD
• Travel: Occasional travel is expected