Director, Enterprise Program Management @Karbon
Project Management
Salary $220,000 - $250..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 2wks ago

[Hiring] Director, Enterprise Program Management @Karbon

2wks ago - Karbon is hiring a remote Director, Enterprise Program Management. ๐Ÿ’ธ Salary: $220,000 - $250,000 ๐Ÿ“Location: USA

Role Description

The Managing Director is the accountable leader for the end-to-end success of a significant program for a strategic customer. Reporting directly to the CCO, this role owns the plan, the people, the customer relationship, and the outcomes from kickoff through go-live and into Phase II and beyond. This is a high-visibility, high-stakes assignment requiring a seasoned operator who can run a complex, multi-workstream program while simultaneously managing a strategic customer relationship.

Program Leadership

  • Serve as the single point of accountability from the POC to full deployment and beyond.
  • Drive and govern the master project plan across:
    • Onboarding & Configuration
    • Training & Enablement
    • Data Migration
    • Integration
    • Rollout Execution
    • Support
    • Reporting
  • Chair weekly program stand-ups, steering committee sessions, and executive check-ins.
  • Own risk identification, escalation, and resolution.

Customer Relationship

  • Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement.
  • Build trust and alignment with project sponsors, operations leads, and office champions.
  • Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence.
  • Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customerโ€™s organization.

Team Leadership

  • Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering.
  • Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II.
  • Identify and resolve resource gaps as the program scales through the Juneโ€“August high-volume rollout window for the POC and Phase II.

Delivery & Outcomes

  • Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II.
  • Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds.
  • Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review.
  • Define what POC success looks like and position the engagement for conversion to a full commercial deployment.

Qualifications

  • 10+ years of experience leading complex enterprise SaaS implementations or customer success programs, with P&L or program-level accountability.
  • Demonstrated success managing multi-workstream deployments with 100+ end-user locations, tight deadlines, and senior customer stakeholders.
  • Strong command of project governance: risk management, dependency tracking, milestone reporting, and executive communication.
  • Experience directly leading and managing cross-functional teams, with full people management authority over implementation, CS, training, and support functions.
  • Track record of navigating ambiguous, high-stakes situations and making sound decisions under pressure.
  • Exceptional communication skills - equally effective in a steering committee with a strategic customer and an internal team stand-up.

Requirements

  • Background in practice management, accounting, or professional services technology.
  • Familiarity with Karbon or comparable workflow/work management platforms.
  • Experience with enterprise rollouts involving custom integrations and multi-tenant architectures.
  • Prior experience with large franchise networks or tax/accounting industry clients.

Benefits

  • Gain global experience across Australia, New Zealand, UK, and Canada.
  • Strong benefits package including:
    • Flexible Time Off with an encouraged 4 weeks use per year.
    • Company paid medical for you and eligible spouse/partner and dependents.
    • Paid dental and vision for you and eligible spouse/partner and dependents.
    • 401(k) with company matching.
    • Flexible Spending Account.
    • Up to 8 weeks paid parental leave.
    • Work-from-home stipend.
    • Work with (and learn from) an experienced, high-performing team.
    • A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback.
    • Be part of a fast-growing company that firmly believes in promoting high performers from within.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Director, Enterprise Program Management @Karbon
Project Management
Salary $220,000 - $250..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 2wks ago
Apply for this position
Did not apply โœ“
Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
Offer Declined โœ“
Application Denied โœ“
Unlock 135,000+ Remote Jobs
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply โœ“
Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
Offer Declined โœ“
Application Denied โœ“
Unlock 135,000+ Remote Jobs
ร—

Apply to the best remote jobs
before everyone else

Access 135,000+ vetted remote jobs and get daily alerts.

4.9 โ˜…โ˜…โ˜…โ˜…โ˜… from 500+ reviews
Unlock All Jobs Now

Maybe later