[Hiring] Director, Delivery (Creative) @Dept

Role Description

The Director, Delivery (Creative) is both a people manager and client leader. This person has a disciplined approach to managing our most important clients through project and program management whether it is a single large project or multiple projects that make up a program. The successful candidate is detail-oriented but can also think of the ‘big picture’ strategy to drive our client’s business forward, while building long-lasting client relationships. They have the ability to manage various types of concurrent projects from research & strategy, design, development, and deployment of web and software products. Capable of managing complex programs with multiple projects and project management resources in dynamic client environments. They possess strong client-facing and strategic leadership experience along with expert program/project management skills. They have extensive experience managing direct reports with a focus on performance, career growth, and project/program management skills. They will use their expertise to coach and grow their team.

What You'll Do

• Define, manage and execute various types of creative projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability.
• Establish the creative operating model, communication, plan and tools to be used by the program to ensure successful delivery.
• Directly manage creative project management team members, providing ongoing mentorship, career development, and performance guidance.
• Ability to coach team members on best practices and act as a partner in solving client challenges.
• Lead the development and implementation of standardized creative processes and tools across the Delivery team.
• Oversee and deliver daily internal and client-facing status updates for engagements.
• Balance strategic and operational thinking with strong attention to detail and execution.
• Serve as the primary point of contact between clients and internal creative teams, ensuring clear and consistent project communication.
• Make creative resourcing recommendations and monitor team bandwidth and effectiveness; assess program pacing and delivery health to ensure viability.
• Join client and internal meetings to identify evolving needs and opportunities; act as a subject matter expert on delivery processes, capacity, and timelines.
• Coordinate and organize tasks that support project execution and delivery.
• Lead discussions with key stakeholders to communicate program progress, milestones, and overall delivery health.
• Manage complex creative project timelines, budgets, scope, and risks to ensure high-quality delivery outcomes.
• Contribute to business development efforts by helping define project scope, delivery processes, and resource estimates.
• Support change management by modeling tactical approaches and managing resources across shifting project needs.
• Minimal travel may be required to client sites.

Qualifications

• 10+ years of project management experience in an advertising, creative agency, production studio, or related environment.
• 5+ years of program management experience.
• 7+ years experience managing an internal team and direct reports.
• Strong understanding of creative workflows across design, video, digital, social, and integrated campaigns.
• Experience with AI-enabled creative workflows or content production tools.
• Strong interpersonal, written and verbal communication skills.
• Excellent problem solving, organization, time management, and risk management skills.
• Experience in management and merging project artifacts into a program scale set of artifacts used to orchestrate the larger set of initiatives and optimize delivery and minimize negative risk.
• The ability to be self-directed and work in a dynamic environment with resources of various skills and experience levels to ensure successful delivery.
• Expertise with project management tools (Asana, Monday.com, Wrike, Jira, etc.).
• Excellent scheduling and planning skills with a proven track record of managing multiple projects simultaneously while also actively managing project timelines.
• Project financial management of budget, ETC, EAC and profitability.
• Experience leading digital transformation initiatives.
• Excellent client communication experience.

Benefits

• Healthcare, Dental, and Vision coverage.
• 401k plan, plus matching.
• PTO.
• Paid Company Holidays.
• Parental Leave.