[Hiring] Digital Projects Project Manager @America First Credit Union

Role Description

The Digital Project Manager will be responsible for driving complex, high priority projects, or component phases of larger programs, using industry best practices, methodologies, and frameworks. Accountable for delivering projects on time, within budget, and within scope. Required to lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a project, from initiation to closure. Must be able to handle multiple projects and assignments concurrently. Assignments will be strategic in nature, requiring post-holder to exercise creativity, flexibility, self-motivation, and initiative while conceptualizing the organization’s vision. Will develop and execute all deliverables, budget, and reporting as required by credit union procedure and project management framework. Responsible for architecting solutions; will plan and design the technical flow for new products and services. Shape the future of digital financial technologies to craft new opportunities aligned to credit union strategy.

Responsibilities

• Responsible for driving projects using proper project management processes:
  • Develop project management plans that effectively outline project scope, goals, budget, timeline, and deliverables.
  • Create and maintain all project management documentation for assigned projects.
  • Embrace change and quickly adapt to new situations, changes in direction, and altering priorities.
  • Demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
  • Perform risk mitigation planning and manage stakeholder expectations.
  • Facilitate meetings that drive projects and lead project team in brainstorming, root cause analysis, or similar problem-solving techniques.
  • Support the Product Development Life Cycle (PDLC) as a steward for compliance/governance.
  • Manage projects proactively and assertively, ensuring goals and milestones are met.
  • Work effectively with the project team to ensure that all necessary IT standards are identified and met.
• Responsible for project coordination and communication:
  • Coordinate with vendors, project teams, and management for development and implementation of digital services.
  • Work with management to ensure that evolving project scope fits the needs of the credit union.
  • Help determine whether the nature of the project requires presentation to the Steering Committee for approval.
  • Schedule the project to be presented to the Steering Committee as needed.
  • Keep management informed of significant problems and progress in reaching established project objectives.
  • Assist and support other members of management as needed.
  • Attend and participate in other meetings and committees as required.
• User Experience and Solutions Architecture:
  • Assume responsibility for direction of testing with quality.
  • Direct Digital Testing to develop and implement testing plans and procedures.
  • Evaluate established systems and processes and recommend updates or modifications.
  • Design solution architecture that achieves project scope while maintaining secure and efficient quality deliverables.
  • Work with subject-matter experts to understand the organization’s vision for a product or service.
• Responsible for providing support for digital services:
  • Ensure that members are well served in accessing online resources and troubleshooting account problems.
  • Identify opportunities to improve user satisfaction.
  • Maintain supportive relationships with front-line staff.
  • Provide branch and department training and support of digital services.
  • Problem solve and troubleshoot issues with services impacting groups of users or individuals.
  • Work with other groups within the organization to build extensible solutions.
• Responsible for digital services incident management and on-call:
  • Monitor and respond to issues or problems impacting digital products and services.
  • Be the first point of contact when incidents arise.
  • Identify issues, error origination, and necessary resources to troubleshoot.
  • Organize meetings and conversations to facilitate identification and resolution of issues.
  • Communicate ongoing issues consistently.
  • Manage after-action meetings or actions as necessary.
  • Write or communicate after-action root-cause analysis and solution to all affected parties.
  • Document outages, downtime, and root-cause.
• Assume responsibility for related duties as required or assigned:
  • Keep work area clean, secure, and well-maintained.
  • Complete special projects as assigned.
  • Stay current on the latest trends in online service technology and product testing.

Qualifications

• Bachelor’s degree in Project Management or an Information Systems & Technology-related discipline.
• PMP and/or PMI-ACP Certification, Certified Scrum Master.
• Recommended: ITIL v4 Certification.
• Experienced with traditional and agile-based frameworks.
• Experienced with Software Delivery Lifecycle (SDLC).
• Experienced with MS Office, MS Project, Atlassian Jira, and Confluence, ServiceNOW, Smartsheet.
• Experienced facilitator and communicator with matrixed teams, non-technical audiences, and vertical organization.
• Experienced in partnering and collaborating with vendors.

Requirements

• Understanding of Credit Union operations and project needs.
• Knowledge of commonly used concepts, practices, and procedures within the Project Management discipline.
• Knowledge of business software applications.
• In-depth knowledge of Information Technology.
• 5 or more years experience in field or related area.
• Prior experience managing technical projects is recommended.

Skills/Abilities

• Strong analytical and problem-solving skills.
• Develop and design technical solutions that achieve the overall vision of the project.
• Well-organized.
• Communicate effectively verbally and in written form, with excellent time management skills.
• Work collaboratively with product owners, architects, engineers, developers, SMEs, and analysts.
• Skilled at conflict resolution.
• Develop project vision, provide clear objectives, and effectively plan to meet those objectives.
• Develop and provide project status reports.
• Develop project execution templates.
• Develop Governance and Communications Models.
• Collaborate with all required departments to identify, coordinate, and prioritize resources and work.
• Facilitate and document requirements gathering and manage project scope.
• Monitor overall performance and ensure project cadence is continually energized.
• Manage, analyze, resolve, mitigate, and document unexpected changes, issues, and risks.
• Manage multiple projects and priorities simultaneously.
• Ability to assist others.
• Able to use PC and terminal keyboards, various computer hardware.