[Hiring] Digital Program Manager @Outform Group

Role Description

The Digital Program Manager sits at the intersection of physical fixture development and digital technology, managing the full lifecycle of retail display programs that combine traditional manufacturing with LED displays, interactive technology, and software-driven content. This role requires fluency on both sides: knowing how physical displays are built and understanding the digital stack well enough to troubleshoot issues. This is a remote role with regular travel to Outform's San Francisco and Chicago offices, client sites, and manufacturing partners in China.

Qualifications

• 2+ years in program or project management in a manufacturing, retail display, or consumer electronics context; experience on both the fixture development and digital/AV side is strongly preferred
• Hands-on experience managing fixture development with manufacturing partners in China, including prototyping, first articles, and production oversight
• Working knowledge of fabrication methods and materials used in retail displays: metal, acrylic, wood, finishing processes, and assembly
• Direct experience with LED displays and digital signage programs, including media players, content management systems, and the full technical stack
• Working knowledge of display hardware fundamentals: pixel pitch, brightness, cabling, network connectivity, and field troubleshooting
• Comfortable reading engineering drawings and translating specs into actionable direction for vendors and production teams
• Experience working directly with clients on program execution matters: day-to-day communication, status updates, and issue resolution

Requirements

• Manage day-to-day execution across active programs, working across engineering, software, hardware, production, and install teams
• Own client communication on program-specific matters — status updates, timeline alignment, and issue resolution
• Serve as the point person when something goes wrong in the field during go-live or early stabilization
• Support pre-sale scoping by joining client conversations, documenting requirements, and validating proposals
• Manage fixture development with manufacturing partners in China, from initial concept through prototyping, testing, and production readiness
• Travel to China for factory visits, prototype reviews, first article inspections, and production oversight
• Work closely with engineering and vendor teams to translate design requirements into manufacturable solutions
• Participate in prototype evaluations, reviewing builds for fit, finish, assembly, and manufacturability
• Maintain accurate documentation throughout the development cycle: specs, BOMs, prototype evaluations, and engineering changes
• Understand the full technical stack for each program, both physical and digital
• Work with engineering and software teams on technical requirements
• Apply knowledge of both fixture development and digital signage to scope programs accurately
• Keep the hardware and component library current
• Build program documentation that gets used: handoff packages, support intake requirements, and escalation paths
• Track field issues such as recurring installer problems, warranty patterns, and scope drift

Benefits

• Compensation: $90,000 to $120,000 annually
• Remote work flexibility with travel requirements

Company Description

The above information has been designed to indicate the general nature and level of work performed by employees within this classification and may be amended at any time at the sole discretion of the Employer.