[Hiring] Digital Platform Training Lead @JLL

Role Description

The Digital Training Platform Project Lead is responsible for managing the end-to-end implementation, deployment, and optimization of JLL's new AI-powered Experience Upskilling App across 400+ global client accounts. This role combines strategic project leadership with hands-on execution, overseeing the transformation from our current training capacity of 3,000 people annually to reaching 54,000+ employees through scalable, gamified learning experiences.

• Coordinate cross-functional teams
• Manage vendor relationships
• Drive adoption strategies
• Ensure the platform delivers measurable business outcomes
• Support JLL's mission to enhance workplace experience capabilities globally

Key Responsibilities

• Platform Implementation & Deployment
  • Drive the global rollout of the AI-powered Experience Upskilling App across 400+ client accounts
  • Manage timelines, resources, and deliverables to ensure successful implementation
  • Oversee the annual bulk licensing procurement process
  • Manage vendor relationships and coordinate with the production-ready solution provider
  • Develop and execute phased deployment strategies
• Content Development & Curation
  • Collaborate with dedicated creator license holders to develop role-specific content
  • Ensure content creation aligns with learning science principles
  • Coordinate content customization for different client accounts
  • Establish quality assurance processes for content development
• Change Management & Adoption
  • Design and implement comprehensive change management strategies
  • Create communication plans and marketing materials
  • Work with regional training app project leads to support regional communications strategy
• Performance Measurement & Analytics
  • Implement real-time metrics and analytics frameworks
  • Develop dashboards and reporting mechanisms
  • Conduct regular performance reviews and optimization initiatives
  • Collaborate with account teams to correlate training metrics with client satisfaction scores
• Strategic Support & Scaling
  • Support business development efforts by providing platform expertise
  • Manage mid-year license procurement for unexpected demand

Qualifications

• Bachelor's degree in Project Management, Learning & Development, Technology, or related field
• 8+ years of experience in large-scale technology platform implementation
• Proven experience managing global rollouts across multiple locations
• Strong project management skills
• Experience with vendor management and software licensing models
• Knowledge of learning science principles, gamification, and adult learning methodologies
• Excellent analytical skills
• Strong stakeholder management and relationship-building abilities
• Exceptional communication and presentation skills
• Proficiency in Microsoft Office Suite and project management tools
• Experience with change management methodologies

Requirements

• Project Management Professional (PMP) certification or equivalent
• Experience with AI-powered learning platforms or educational technology
• Background in workplace experience, employee development, or facility management
• Proficiency in multiple languages apart from English
• Knowledge of commercial real estate or corporate services industry
• Experience with multi-language platform deployment and localization
• Familiarity with learning analytics, competency frameworks, and skills assessment
• Previous experience scaling training programs from thousands to tens of thousands of users
• Understanding of SaaS licensing models and enterprise software procurement

Success Measures

• Successful global platform deployment within agreed timelines and budget parameters
• Achievement of target user adoption rates progressing toward 54,000+ employees within 2-3 years
• Measurable improvements in workplace experience competency assessments
• High platform engagement rates and user satisfaction scores
• Effective license utilization and cost-per-user optimization
• Strong correlation between platform usage and improved client satisfaction scores