[Hiring] Development Manager @Theodore Roosevelt Presidential Library Foundation

Role Description

The Development Manager is a key contributor to the cross-functional project team responsible for building and launching the Theodore Roosevelt Presidential Library Foundation’s membership program and annual fund. This role supports strategy development and owns executional components of the membership lifecycle, outreach, and engagement, with clear deliverables and performance expectations.

The ideal candidate is detail-oriented, relationship-driven, and motivated by building something new—comfortable executing day-to-day work while contributing ideas and insights to shape a sustainable membership function. This role reports to the Director of Individual Giving.

Core Competencies

• Execution & Accountability: Own assigned workstreams and deliverables from start to finish, with minimal follow-up.
• Collaboration: Effectively partner with marketing, participant experience, development, finance, and programming while remaining accountable for individual outputs.
• Relationship Building: Build trust with members, community partners, and professional organizations across North Dakota and beyond.
• Organizational Skills: Manage multiple tasks, timelines, and dependencies in a project-based environment.
• Customer & Member Service: Deliver professional, timely, and welcoming member experiences.
• Data & Process Orientation: Maintain accurate records and use data to track progress and identify improvements.

Responsibilities

• Program Development (Project Team Support):
  • Contribute to the development of the TRPLF general membership program strategy, pricing, benefits, and engagement model in collaboration with cross-functional partners.
  • Support market research and benchmarking to inform program design and outreach approaches.
  • Take ownership of assigned components of the membership build (e.g., materials, workflows, outreach plans).
  • Design and execute campaigns in support of the annual fund including those related to Giving Hearts Day and Giving Tuesday.
• Program Execution & Operations (Individual Accountability):
  • Execute key stages of the membership lifecycle, including:
  • Maintain accurate and timely member records in the CRM system.
  • Coordinate fulfillment of member benefits, welcome materials, and communications.
  • Serve as a primary point of contact for member inquiries, ensuring prompt and professional responses.
  • Develop and oversee renewal and acquisition campaigns.
• Communications & Engagement Support:
  • Support the execution of membership communications across email, digital, and print channels in coordination with marketing.
  • Assist with member event coordination, previews, and engagement opportunities.
  • Ensure consistent messaging and member experience across touchpoints.
  • Process requests from charities for donations of memberships.
• Reporting & Continuous Improvement:
  • Track assigned membership metrics (acquisition, renewals, outreach activity) and report progress.
  • Identify process improvements and member experience enhancements based on feedback and data.
  • Meet established timelines, deliverables, and performance expectations tied to the 2026 launch.

Qualifications

• Bachelor’s degree or equivalent experience in nonprofit administration, communications, marketing, or related field.
• 7+ years of experience in customer service, membership, development support, or administrative program coordination.
• Proven track record of using ticketing and CRM systems and Microsoft tools (Excel, Outlook, Teams).
• Strong written and verbal communication skills.
• Willingness to engage in community-facing and outreach activities.
• Interest in museums, culture, history, and mission-driven work.

Requirements

• Ability to lift up to 25 lbs (e.g., membership materials, event supplies); may require standing or walking during events.
• Full-time, exempt position.
• Will require occasional in-state travel.
• Flexibility to adjust working hours during events (i.e., grand opening July 4, 2026).

Benefits

• Full benefits include 403(b), medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability.
• 20 days of paid time off and 10 days of holidays.
• Salary ranges between $65,000 to $75,000, commensurate with experience.