[Hiring] Delivery Manager @Kyndryl

Role Description

Join our team as a Delivery Manager and embark on an exciting professional journey that goes beyond just delivering services. In this role, you will be accountable for the overall leadership, governance, and delivery of Data Protection, Disaster Recovery (DR), Backup & Recovery, and Cybersecurity Services for a major enterprise environment.

As a crucial member of our organization, you will:

• Forge powerful and enduring business-to-business relationships with our customers.
• Act as a trusted advisor to senior executives.
• Guide cross-functional teams to ensure mission-critical systems remain resilient, secure, and continuously available.
• Lead the enterprise Disaster Recovery and resiliency program.
• Oversee operational readiness, recovery testing, and remediation plans.
• Serve as the primary leadership authority during major incidents, critical recovery events, and high-pressure situations.
• Champion automation, modernize existing capabilities, and steer transformation initiatives that enhance our customer's cyber resilience posture.
• Establish and direct executive governance forums, manage budgets and resource forecasts, protect recurring revenue streams, and ensure contractual commitments, service levels, and regulatory requirements are consistently met or exceeded.
• Lead and mentor a dynamic, geographically distributed team of technical specialists across infrastructure, storage, backup, and cyber recovery disciplines.

If you're ready to embrace a role that challenges you intellectually and empowers you to make a meaningful impact on the stability and security of enterprise infrastructure, join us as a Delivery Manager and become an integral part of Kyndryl's journey.

Qualifications

• Strong experience leading large-scale infrastructure or managed-services delivery in a complex enterprise environment.
• Direct Disaster Recovery and resiliency experience, including DR planning, testing, recovery execution, governance, and continuous improvement.
• Experience with Data Protection, Backup & Recovery, storage, and infrastructure technologies.
• Working knowledge of cybersecurity operations, security controls, risk management, and regulatory/compliance requirements.
• Demonstrated experience managing customer relationships and executive-level governance.
• Strong program and project management capabilities with experience managing multiple concurrent initiatives.
• Experience managing financial performance, budgets, resource planning, and service-delivery commitments.
• Strong understanding of ITIL/service management disciplines, including incident, problem, change, and service-level management.
• Ability to lead geographically distributed, cross-functional technical teams.
• Strong communication, executive presentation, negotiation, and stakeholder-management skills.
• Proven ability to operate effectively during major incidents and high-pressure recovery situations.

Requirements

• Experience supporting a large healthcare or highly regulated enterprise environment.
• Experience with enterprise DR, cyber recovery, backup and storage platforms.
• Experience driving automation, operational transformation, and continuous improvement.
• Relevant certifications in areas such as PMP, ITIL, Disaster Recovery/Business Continuity, cybersecurity, cloud, or infrastructure technologies.

Benefits

• Comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
• Eligible for Kyndryl’s discretionary annual bonus program, based on performance.