[Hiring] Delivery Management Specialist @Ciklum

Role Description

Ciklum is looking for a Delivery Management Specialist to join our team full-time in Ukraine. As a Delivery Management Specialist, become a part of a cross-functional development team engineering experiences of tomorrow. The role of the Delivery Management Specialist is to ensure smooth projects delivery on all stages within agreed deadlines, scope, quality and budget.

• Managing the staffing process internally and with client's stakeholders: conducting DM calls, scheduling client interviews, keep updated hiring files
• Onboarding & Off-boarding process for the engineers
• Client Engagement and Communication
• Performance Management for assigned engineers
• Managing the process of promotions and relocation of engineers
• Monthly Billing Reports for the client
• Overtime and OOH support tracking, reporting and billing
• Invoicing process (70+ invoices per month)
• Client's Request for Service (RFS): process tracking, updating, preparation of responses and adjusting existing responses
• Monitoring of the time tracking on a daily basis
• Data Management and Tracking: internal and external files, HUB
• Maintaining the account's organizational structure on the Miro board, ensuring it reflects current team configurations and roles
• Providing the account leadership team with the timely support of all kind of reporting required either for the client and Ciklum internally

Qualifications

• Agile Delivery / Project Coordination experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 1 year
• Understanding and practical experience with Agile approaches (Scrum, Kanban)
• Experience in managing multiple agile teams in projects up 7 FTE
• Ability to use basic techniques of Team management, Risk Management, Communication management, Change management, Time and task tracking, Reporting
• Ability to create and maintain project artefacts related to change management, quality assurance, project monitoring and control
• Ability to recognise, identify critical risks and work out a mitigation plan
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to identify problems and provide/suggest possible solutions
• Ability to manage contractual terms and financial issues
• Ability to identify and manage stakeholders expectations
• Upper-intermediate level of spoken and written English

Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations