[Hiring] Delivery Lead, IBMi (iSeries) @Kyndryl

Role Description

Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management Lead. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework.

• Inspire and guide our team of experts to deliver high-quality and reliable information technology services.
• Align our solutions perfectly with our customers' evolving business needs.
• Propose and implement tailored solutions that exceed customer expectations.
• Foster strong relationships with our customers and collaborate closely with our Delivery Partner.
• Empower field engineers, technicians, system administrators, subject matter experts, and product support personnel to deliver, manage, maintain, and deploy IT services effectively.
• Provide swift support to troubleshoot incidents, problems, changes, and escalations.
• Collaborate with Delivery Partners, Architects, and SREs to co-create, design, deploy, and maintain reliable systems and services.
• Drive customer success and be at the forefront of technological advancements.

Qualifications

• 5+ years of experience leading delivery teams and quality services to customers.
• Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors.
• Experience in leading teams through incident, problem and change management, as well as root cause analysis.
• Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes.
• AIOps hands-on knowledge, automation and innovation-oriented mindset.
• Well versed for direct and constant interaction with the customer.
• Sympathetic and empowering delivery resource manager, fostering growth.

Requirements

• Bachelor's degree (preferred).
• Six Sigma, PMP, and/or ITIL certifications (preferred).

Benefits

• Comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
• Discretionary annual bonus program based on performance.
• Access to training and upskilling programs, including hands-on experience and certification opportunities in major platforms.
• Opportunity to work with customers in a variety of industries.