[Hiring] CST (eCOA) Project Manager @Syneos Health

Role Description

The eCOA Manager is responsible for the end‑to‑end planning, implementation, and oversight of electronic Clinical Outcome Assessment (eCOA) solutions across assigned clinical trials. This role acts as the primary point of accountability for eCOA delivery, ensuring systems are configured, validated, deployed, and maintained in alignment with study requirements, regulatory standards, and sponsor expectations.

The eCOA Manager partners closely with Clinical Operations, Data Management, Biostatistics, vendors, and sponsors to deliver high‑quality, patient‑centric electronic assessment solutions that support protocol objectives, data integrity, and study timelines.

Key Tasks:

• Lead eCOA delivery activities from startup through close-out, including requirements gathering, system build, UAT script writing, UAT conduct, ongoing maintenance, etc.
• Develop and manage eCOA project plans, timelines, and risk mitigation strategies in alignment with study milestones.
• Serve as primary eCOA subject matter expert for assigned studies, providing guidance, implementing lessons learned and best practices.
• Main liaison with eCOA vendor overseeing deliverables, issue resolution, timelines, etc.
• Collaborate with internal stakeholders (i.e., clinical, DM, biostats, etc.) and sponsors.
• Lead/support sponsor communications, participation in governance meetings and provision of status updates through the life of the study.
• Oversee eCOA system build, including questionnaires (also known as scales, assessments or instruments), visit schedules, languages, devices, etc.

Qualifications

• Subject matter expertise in eCOA technologies and patient‑reported outcomes.
• Strong project and vendor management skills.
• Excellent communication and stakeholder engagement abilities.
• High attention to detail with a quality‑focused mindset.
• Ability to proactively identify risks and drive solutions.

Benefits

• Passionate about developing our people through career development and progression.
• Supportive and engaged line management.
• Technical and therapeutic area training.
• Peer recognition and total rewards program.
• Commitment to building an inclusive culture.
• Opportunity to shape solutions that impact lives.

Company Description

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

• Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
• We are continuously building the company we all want to work for and our customers want to work with.