[Hiring] Corporate Vice President, Director of Implementation Managers @New York Life

Role Description

The Director of Implementation Managers oversees the successful onboarding and implementation of ancillary benefits for our National and complex clients. This individual will lead a team of national implementation managers, ensuring seamless transitions, optimizing processes, and maintaining high levels of client satisfaction. The ideal candidate will have a deep understanding of ancillary benefits, strong leadership skills, and a strategic approach to project management and client engagement.

• Lead and manage a team of national implementation managers, providing guidance, mentorship, and performance oversight.
• Develop and refine implementation strategies to enhance efficiency, scalability, and customer satisfaction.
• Lead innovation initiatives to operationalize AI solutions, enhance efficiency, scalability, and deliver seamless implementation experience.
• Drive enterprise transformation by embedding new ways of working, aligning behaviors and execution to improve performance and elevate the overall implementation experience.
• Coach and mentor the team to ensure guidance and education along the implementation journey.
• Provide training and development opportunities for team members to enhance skills and expertise.
• Collaborate cross-functionally with sales, client services, product development, and operations teams to ensure smooth onboarding experiences.
• Address and resolve escalated client issues, ensuring prompt and effective resolutions.
• Participate with high profile clients to oversee and provide guidance during the moments that matter in the implementation process.
• Maintain a deep understanding of ancillary benefits products, industry trends, and regulatory requirements.
• Initiate and implement best practices in project management, documentation, and process optimization.
• Work closely with stakeholders to identify opportunities for innovation and efficiency in the implementation process.
• Participate in strategic project initiatives and may lead workstreams.
• Establish and track key performance indicators (KPIs) to measure implementation success and drive continuous improvement.
• Prepare and present reports on implementation progress, challenges, and successes to senior leadership.
• Use data analytics and qualitative information to study business effectiveness and service delivery.

Qualifications

• Bachelor’s degree in business, Healthcare Administration, or a related field.
• Minimum of 10 years of experience in benefits implementation, project management, or client onboarding, with at least 3 years in a leadership role.
• Strong knowledge of ancillary benefits, including absence, life, disability, and supplemental health products.
• Experience in the national or complex implementation space.
• Strong relationship focus with an understanding of the client’s needs.
• Demonstrated ability to lead, mentor, and develop high-performing teams.
• Excellent project management skills with experience in Agile, Six Sigma, or other process improvement methodologies.
• Strong problem-solving, analytical, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Experience working with benefits administration platforms, HRIS systems, and client-facing technology solutions.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and project management tools.

Requirements

• Certification in project management (PMP, Six Sigma, or similar) is a plus.
• Experience working in insurance, healthcare, or employee benefits industries in the national space.
• Proven track record of driving process improvements and enhancing client satisfaction.

Benefits

• Salary Range: $119,000-$170,000
• Overtime eligible: Exempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No
• Employees are eligible for an annual discretionary bonus.
• Employees may also be eligible to participate in an incentive program.

Company Description

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

• Our diverse business portfolio creates opportunities to make a difference across industries and communities.
• As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter.
• Our commitment to creating an inclusive workplace is fundamental to who we are and how we serve our communities.