[Hiring] Commercial Effectiveness & Process Optimization Program Manager @Hypertherm Associates

Role Description

Shape smarter commercial processes, stronger partner experiences, and the next generation of sales execution. Join a collaborative, Associate-owned company where innovation, customer success, and continuous improvement shape how we work and grow together.

As our Commercial Effectiveness & Process Optimization Program Manager, you will:

• Define and improve commercial processes
  • Clarify ownership, decision rights, handoffs, workflows, tools, training, and standard work across priority sales motions
• Reduce friction and complexity
  • Apply lean and continuous improvement methods to eliminate duplicate work, manual effort, recurring escalations, and unclear processes
• Build scalable self-service solutions
  • Create practical documentation, FAQs, job aids, decision trees, knowledge resources, and AI-supported guidance for commercial teams and partners
• Strengthen the partner experience
  • Gather feedback, prioritize pain points, and coordinate improvements to partner programs, portals, workflows, and digital experiences
• Pilot and scale technology-enabled improvements
  • Identify high-value AI and automation opportunities and partner with governance, Information Systems, and business teams to move pilots through implementation
• Lead adoption and transformation
  • Build alignment, communicate the value of change, support training, remove barriers, and establish measures that sustain results across regions and functions

Qualifications

• Bachelor’s degree or equivalent experience, with 10+ years in commercial or sales operations, revenue operations, partner programs, enablement, process improvement, or a related field
• Experience supporting channel, distribution, or indirect sales models and a strong understanding of commercial processes, partner workflows, and value-selling approaches
• Proven success leading complex cross-functional initiatives from problem definition through implementation, adoption, and measurement
• Experience applying lean or structured improvement methods to simplify work, improve consistency, and enhance partner experience
• Ability to identify and implement practical AI, automation, and technology solutions; proficiency with Microsoft Office, Copilot, Dynamics 365, or similar platforms
• Strong communication, analytical, prioritization, and influencing skills, with the ability to work independently across functions, regions, cultures, and levels

Preferred Experience

• Knowledge of Hypertherm’s products or industrial cutting markets
• Experience with Power BI, advanced Excel, partner portals, knowledge bases, or scalable enablement tools
• Experience supporting AI or automation pilots in commercial operations, partner programs, or revenue operations

Location

• Continental United States (remote)
• Travel: up to 10%

Benefits

• Collaborative, 100% employee-owned culture
• Profit-Sharing and Employee Stock Ownership (ESOP)
• Five days/year paid Community Service Time
• Strong commitment to Environmental Stewardship
• Stable, growing organization with a no-layoff philosophy