[Hiring] Clinical Program Consultant, Special Projects @UnitedHealth Group

Role Description

The Implementation Program Manager is responsible for deploying projects related to strategic initiatives across business teams and operation groups. This role will require a methodical and critical thinking mindset with the ability to handle multiple priorities as well as the ability to drive innovation, process enhancements, and operation excellence by leveraging key partnerships, project management skills and research and development expertise to support non-integrated entity integrations.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Work with key stakeholders such as business and operational leads and intersegment departments, to drive projects from ideation to completion.
• Manage Clinical Implementation projects by defining scope, completing risk analysis and creating/maintaining project artifacts including project plans, cost-benefit analysis, process flows, and graphical analysis.
• Partner with Analytic teams to perform detailed-level analysis, interpret data results, and determine actionable steps. Employ inquisitiveness throughout analysis to uncover additional opportunities.
• Collaborate with project subject matter experts to research obstacles within processes, identify opportunities and implement solutions. Monitor implementation plan against project and financial goals to ensure solutions are progressing effectively.
• Speak to and understand clinical applications and processes.
• Develop high quality presentations containing financial analysis and project performance including defect analysis, scope and schedule adherence, and solution impact. Present findings to appropriate stakeholders in an understandable manner to advance the project.
• Facilitate business requirement discussions with operational and technology partners, based upon business requirements for IT-related projects.
• Provide regular status updates, including any escalations, to key stakeholders and Senior Leadership.
• Identify potential process improvements and promote best practices and lessons-learned with/for key stakeholders.
• Provide regular updates regarding operational processes that impact Clinical Programs.
• Provide/ensure training to applicable audiences, as needed (e.g., process training, tool usage, project management methodology).
• Develop explanations and information to others on complex issues and processes.
• Maintain inventory of key stakeholders to include in the communication and reporting needs.

Qualifications

• 5+ years of process design, project/program management, or operational experience.
• Experience with process improvement, workflow, benchmarking and/or evaluation of business processes.
• Demonstrated experience with project management planning, tools, scopes and techniques (cost benefit analysis, staffing estimations, executive engagement, etc.).
• Advanced experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint, Teams).
• Intermediate+ level of proficiency with Outlook, MS Word, Excel, PowerPoint and Visio.
• Demonstrated excellent time management, organizational, and prioritization skills and an established ability to balance multiple priorities to produce positive results in a dynamic environment.
• Demonstrated ability to build solid relationships & processes through influence, optimize resources using strong interpersonal skills, excellent judgment, & an attitude that fosters teamwork & supports and accomplishes organizational goals. Proven ability to form alliances with supporting organizations.
• Proven ability to drive, lead and communicate change effectively in a fast-paced environment and be adaptable within the changing environment.
• Proven exceptional written and verbal communication skills, including strong presentation skills demonstrating clear and concise communication to all levels of the organization.
• Proven problem solving skills, including the ability to work independently and systematically to analyze complex problems, draw relevant conclusions, and successfully devise/implement solutions calmly and effectively.

Preferred Qualifications

• Experience with Utilization Management.
• Experience with clinical operational processes.
• Experience with various systems: ICUE, Cosmos, TOPS, NICE, UNET etc.
• Experience with Commercial, Medicaid and Medicare business.

Skills You Will Develop

• Leadership of initiatives, projects.
• Relationships with stakeholders and networks of key individuals.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.