[Hiring] Client Implementation Project Management Lead @Bickert Management Inc.

Role Description

Bickert Management Inc. (BMI) is seeking an experienced Client Implementation Lead to strengthen and scale the way we deliver software implementation projects for our clients. This is not a traditional project-coordinator role. We are looking for someone who already knows how to:

• Lead software implementations
• Manage scope and delivery risk
• Coordinate technical teams
• Maintain accountability
• Drive projects toward successful outcomes

Additionally, we seek someone who can build this capability beyond themselves by mentoring developing implementation personnel and helping BMI create a repeatable, scalable project-delivery function.

Qualifications

• Approximately 5+ years of relevant experience in software implementation, SaaS implementation, technology consulting, professional services, or technology project management
• Significant direct responsibility for external client implementations
• Experience managing several active projects simultaneously
• Strong spoken and written English
• Confidence communicating professionally with North American business clients
• Experience coordinating developers, technical consultants, configuration specialists, or comparable technical personnel
• Strong understanding of scope, effort, timelines, dependencies, risk, and delivery
• Experience with business process mapping, requirements discovery, and translating current-state and desired future-state workflows into implementation plans
• Sufficient technical literacy to understand implementation constraints and intelligently challenge assumptions
• The ability to recognize when a project is beginning to go off track and intervene early
• The judgment to distinguish between technical problems, planning problems, client dependencies, and execution problems
• Strong organizational discipline and documentation habits
• A willingness to hold yourself and others accountable for commitments
• An interest in developing people rather than protecting knowledge as a source of personal dependency
• Experience building repeatable processes, playbooks, or operating systems
• Experience with Zoho, Salesforce, HubSpot, Microsoft Dynamics, NetSuite, ERP systems, CRM implementation, workflow automation, or similar business-software platforms would be valuable

Requirements

• 5+ years of relevant experience in software implementation, SaaS implementation, technology consulting, professional services, or technology project management
• Demonstrated responsibility for external client implementations
• Experience managing multiple concurrent projects
• Strong spoken and written English
• Confidence communicating professionally with North American clients
• Experience coordinating developers, technical consultants, or other technical delivery personnel
• Strong understanding of scope, timelines, dependencies, risk, effort, and delivery management
• Experience with business process mapping, requirements discovery, and translating current-state and future-state workflows into implementation plans
• Ability to identify projects that are going off track and take corrective action
• Strong documentation, organization, and accountability practices
• Experience mentoring, coaching, or developing less-experienced team members
• Ability to work independently and establish or improve project-management processes
• Technical literacy sufficient to understand implementation constraints and challenge assumptions intelligently
• Experience with CRM, ERP, workflow automation, or similar business-software implementations

Benefits

• BMI-provided access to required Zoho software and business applications
• Access to approved AI and large language model tools where appropriate for the role
• Fully remote work environment
• Flexible scheduling within the required Alberta Time client-service windows
• Collaboration with experienced client-service, technical, and operational team members
• Opportunity to influence and help define BMI’s implementation-management systems and standards
• Leadership and mentoring opportunities
• Exposure to varied software implementation, automation, CRM, and business-process projects
• Access to internal systems, documentation, and collaboration tools required to perform the role
• Participation in BMI’s remote social activities and group events
• A relatively low-hierarchy, improvement-oriented culture where team members are encouraged to challenge inefficient methods and propose better approaches