[Hiring] Client Delivery Program Manager @Velera

Role Description

The Client Delivery Program Manager will work closely with senior leadership across Velera’s enterprise in addition to the assigned financial institution (FI) to develop and execute on the client’s strategic plans and provide centralized oversight of the implementation of initiatives within the program. This role requires very strong influencing and client-facing skills and requires travel to FI and their vendor locations as needed.

• Support and foster in-depth and productive client relationships while being an advocate for the FI within Velera.
• Improve consultative service, promote use of products and services, oversee initiatives while achieving increased loyalty, endorsement, and revenue.
• Serve as a consultant to senior leadership teams within Velera to build detailed resolution action plans while monitoring program risks, health, and addressing project-related issues.

Qualifications

• Bachelor’s Degree in related field; preferably in Systems or Business Management or equivalent combination of education and experience preferred.
• Ten (10) years of experience in a client support environment required.
• Five (5) years of financial services experience required.
• Five (5) years of experience in credit, debit and/or eCommerce preferred.
• An understanding of project management best practices and six sigma methodologies preferred.
• PgMP or PMP preferred.

Requirements

• Strengthen top strategic relationships by identifying and managing FI program needs.
• Consistently demonstrate strong client relationship management skills.
• Responsible for the planning, execution, and delivery of multiple programs and projects.
• Effectively develop and leverage partnerships with all Velera business units, vendors, and partners.
• Establish and maintain strong relationships with key stakeholders.
• Maintain FI program management framework including scope, schedules, and resource requirements.
• Produce program status reports, KPI metrics, client presentations, and business reviews.
• Monitor project and program progress, ensuring adherence to schedule, scope, and quality standards.
• Serve as central point of contact between various partners, Velera Business Units, and clients.
• Lead and/or participate in assigned projects including cross-functional teams.
• Utilize relationships with FI, vendors, and partners to leverage and ensure expedient and quality solutions.
• Possess a deep knowledge of partner organizations and platforms.
• Support various departments within Velera in a consultative role.
• Maintain working knowledge of the Program Management and reporting PMO tools.
• Maintain an understanding of payments regulations, e.g. Dodd-Frank.
• Maintain thorough knowledge of both industry standard best practices and PMO processes.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program