[Hiring] Change Management @Percepta

Role Description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As Analyst working at home in Poland you’ll be a part of bringing humanity to business.

• Support the current business process automation including:
  • Process improvement assessments
  • Supporting business case information used to prioritize projects
  • Project management of systems, launch, reporting or other projects
  • Analyze support performance metrics and identify root cause and improvement initiatives
  • Manage program action item log
  • Communicate with and between the program, all support organizations and the client

BIM Essential Duties & Responsibilities:

• Project Management – Manage Tasks assigned by Google
• Performance Analysis and Process Improvement
• Interdepartmental and client communications
• Proven leadership skills
• Strong business acumen
• Process Innovation helpful
• Background in business operations a bonus
• Handle the Google laptop updates
• Interface with support organizations to improve program capabilities and performance
• Work on program issues list
• Assist Google TAM in End-to-end Project Management of all systems implementation, program launches and other related projects through stabilization
• Assist Google TAM for UAT and stabilization and testing to ensure smooth deployments
• Strong communication skills, Client interaction a plus
• Other duties as it relates to operation support to the programs

IT Essential Duties & Responsibilities:

• Issue, install and receive the equipment to and from the user/s
• Provide replacement support and service of accessories (mouses, keyboards, headsets etc)
• Maintain asset/inventory of devices/accessories and periodically update the Site IT POC at Krakow and/or Site IT Supervisor
• Be the first point of contact in case of problems with the Client's platforms
• Provide and support the users with basic information on the induction day 1 (how to reset password – help.ttec.com, how to access web version of the outlook)
• Understand and enforce IT policies and follow all security compliance practices
• Keep the IT Supervisor informed of all changes, hardware and software failures, and operational issues
• Complete assigned work orders by due date within established goals

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• Private Luxmed Medical Care (including Dental Care) & Eye Care Plan (glasses reimbursement)
• Multisport Card
• Reimbursement program and tuition program
• 8 400 PLN gross monthly salary + annual bonus