[Hiring] Business Experience Manager @HealthEquity

Role Description

The Business Experience Manager is responsible for ensuring assigned Service and Operations teams are informed, prepared, and enabled for operational and process changes aligned to the Product Development Lifecycle (PDLC). This role plans, coordinates, and executes change readiness activities for assigned groups, including:

• Stakeholder identification and engagement
• Communication planning and delivery
• Reinforcement activities to support adoption

The Business Experience Manager partners with cross-functional stakeholders to ensure business participation in User Acceptance Testing (UAT), including:

• Planning
• Coordination
• Readiness support for impacted teams

The role also coordinates enablement deliverables such as:

• Office hours
• Training sessions
• Knowledge base content updates

Qualifications

• Typically requires 3-5 years of related experience with a bachelor’s degree or equivalent work experience.
• Formalized education or training in project management practices, theories, and processes is preferred.
• Formalized Project Management methodology and certification are desired.
• Experience in a customer or internal client-facing project management role.
• Experience working for a fast-paced/service-driven company preferred.
• MS Office specifically Excel and PowerPoint experience.
• SharePoint creation and administration preferred.
• CAPM certification preferred.

Requirements

• Proficient and articulate in written and oral communication.
• Strong written communication skills.
• Strong presentation skills in multiple technology tools.
• General data analytics and translation to business owners.
• Project management experience with acute sense of time management.
• Exceptionally proactive and able to meet tight deadlines.
• Ability to context switch between various tasks and knowledge.
• Demonstrate tolerance of ambiguity and self-motivation.
• Must be able to interpret a variety of instructions related to all job duties.

Benefits

• Medical, dental, and vision coverage.
• HSA contribution and match.
• Dependent care FSA match.
• Minimum of 18 days of annual PTO and 13 paid holidays per year.
• Paid parental leave.
• 401(k) match.
• Personal and healthcare financial literacy programs.
• Ongoing education & tuition assistance.
• Gym and fitness reimbursement.
• Wellness program incentives.