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Project Management
BPO Program Manager
@Digital Insurance LLC
[Hiring] BPO Program Manager @Digital Insurance LLC
Apr 01, 2025 - Digital Insurance LLC is hiring a remote BPO Program Manager. 💸 Salary: $80,000 to $100,000 per year. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
OneDigital leverages BPO relationships for back-office services with a primary goal of reducing costs, freeing up time, and focusing teams on core aspects of the business. The Business Process Outsourcing Program Manager primary focus will be working with BPO vendor partners and field offices, with the goal of helping corporate and field offices optimize their operations so that they can continuously improve their results. This role will also offer team operational support for OneDigital's corporate Benefits Administration Operations team.
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Program Management:
- Point of contact between outsource vendors and field offices within OneDigital
- Create and manage communication and marketing plans to promote BPO internally
- Manage the onboarding of new and existing services to vendor partners and drive adoption
- At times step in to help onboard new offerings
- Track savings both hard and soft for services outsourced
- Stay informed of potential impacts to service and offshore marketplace changes
- Create reporting, tracking and dashboard processes with BPO vendor and analyze case trends for process improvement opportunities
- Provide creative direction and oversee content for BPO internal website
- Coordinate amongst field offices to exchange BPO ideas and learnings
- Aid in managing the selection of BPO partners and managing the ongoing relationships and results
- Be a member of the BPO governance team within OneDigital
- Work with field leaders to identify opportunities for expansion of BPO adoption
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Team Operational Support:
- Assist in gathering and tracking key metrics and reports
- Manage departmental initiatives aimed at meeting the organization's goals
Qualifications
- 3+ years of experience in managing outsourced business processes and outsourcing vendors
- Bachelor’s degree required
- Desired experience in the Insurance industry
- Experience evaluating performance and managing vendor partner to contracted SLAs
- Experience communicating performance, value, and efficiency metrics to multiple stakeholders
- Experience in Lean Six Sigma and Project Management a plus
Requirements
- Ability to establish and maintain collaborative working relationships with all levels
- Empathetic, positive attitude with the drive to uphold OneDigital’s Shared Values (optimistic, personable, relentless, innovative, responsive, trustworthy, strategic)
- Results-driven mentality, with a bias for speed and action
- Strong attention to detail
- Strong organizational skills
- Ability to thrive in fast-paced environment
- Strong communication skills including written, verbal, and listening, with a demonstrated ability to effectively communicate with C-suite and Executive level clients
- Proficient in Microsoft Office (Excel, Word, Outlook, PPT)
Benefits
- Typical base pay range for this role nationwide is $80,000 to $100,000 per year
- Base pay is dependent upon skills, education, qualifications, professional experience, and location
- Some roles are eligible for variable compensation, commission, and/or annual bonus based on individual and/or company performance
- Eligible employees receive health, wellbeing, retirement, and other financial benefits
- Paid time off and overtime pay for non-exempt employees
- Robust learning and development programs
- Reimbursement of job-related expenses per company policy
- Employee perks and discounts
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
$80,000 to $100,000 per year
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
