[Hiring] Bilingual Associate Program Manager @BioScript Solutions

Role Description

Reporting to the Program Manager, the Associate Program Manager is responsible for supporting the day-to-day operations of the Patient Support Program(s). This includes:

• Supporting direct oversight of a team of reimbursement specialists, caseworkers, and/or administrative staff.
• Participating in client meetings, business reviews, continuous improvement, and training & development to deliver Program services to the Program sponsor(s).

Your Mission:

• Ensure that the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc. is achieved.
• Influential leadership of program staff across Canada.
• Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement in collaboration with the program manager.
• Facilitate the design, production, and delivery of all program-related reporting in collaboration with the analytics team.
• Author and implement program SOPs, work instructions, and any other training material in collaboration with the training team.
• Ensure monthly invoices are created accurately, vendor invoices are reconciled, and submitted punctually to the appropriate parties in collaboration with the finance team.
• Participate/lead in respective client meetings and day-to-day client communications.
• Participate as directed by the Program Manager in any special projects.
• Make recommendations for changes in operations and assist in the execution of these changes.
• Collaborate with all internal departments who deliver program-related services to ensure optimal execution and performance is achieved.
• Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities and Change Controls.
• Attend, as appropriate, therapeutically relevant conferences with a focus on client and stakeholder relationship building.

Qualifications

• A Bachelor’s degree program and/or an equivalent combination of experience and education is required.
• A minimum of 3-5 years of experience in healthcare/pharmaceutical related field.
• Exceptional project management skills with experience in organizing, planning, and executing projects from vision through implementation.
• Proven ability to manage multiple priorities and use critical thinking.
• Proven customer relationship and/or account management skills with direct client interaction.
• English proficiency is required for this position to effectively communicate with internal and external stakeholders.
• Bilingualism (French and English) is required.

Requirements

• Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

Benefits

• Competitive salary, incentive program, and comprehensive benefits package.
• Growth Opportunities: Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
• Vibrant Culture: Over 1,500 team members across Canada with an overall above industry engagement score.