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Project Management
Associate, Solution Delivery
@Laudio, Inc.
[Hiring] Associate, Solution Delivery @Laudio, Inc.
Apr 03, 2025 - Laudio, Inc. is hiring a remote Associate, Solution Delivery. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves supporting complex custom tech implementations while contributing to Laudio’s long-term strategic delivery and services vision.
- Support Solution Delivery Managers in executing complex, multi-faceted strategic and technical implementations.
- Support training of end users at clients that are deploying Laudio.
- Work closely with Laudio’s platform and data engineering teams to execute the technical implementation process.
- Collaborate with Solution Delivery and Client Engagement Managers to execute the operational implementation process.
- Support long-term strategic process improvement initiatives related to the end-to-end delivery process.
- Identify opportunities to build more efficient processes while executing implementations.
- Work with Solution Delivery Managers to design new parts of the implementation process based on new product features and functionality.
- Create and own scalable, holistic project plans that encompass all key milestones in the Delivery process.
- Engage with client stakeholders at all levels.
- Identify opportunities to proactively intervene to improve adoption.
- Develop and deploy intervention techniques in partnership with clients and Solution Delivery Managers.
- Partner with users to quickly identify and overcome any roadblocks hindering these goals.
- Respond to customer ideas, complaints, feedback, and support requests during the onboarding phase.
- Collaborate with product teams to document and convert customer requests into actionable product development steps.
- Advocate for the collective users’ needs in design and development (both data and UI).
- Support transitioning new customers from the sales process to the delivery/implementation process.
- Partner closely with Laudio’s data and platform engineering teams to continually optimize Laudio’s technical onboarding process.
Qualifications
- A Bachelor’s degree, ideally in a business, science, technology, or engineering major.
- 1-2 years of experience in a management or technology consulting role in a client-facing capacity.
- Experience triaging support/product enhancement feedback.
- Strong project management skills, highly organized, and able to prioritize and multi-task.
- Self-driven and proactive while working in a remote environment.
- Ability to translate complex technical concepts to layman’s terms.
- Excellent oral and written communication and interpersonal skills.
- Robust Excel and data manipulation skills, and familiarity with common tech industry tools (Jira, Wrike, Confluence, HubSpot, etc).
- Data-savvy: able to thrive and contribute in an organization that makes decisions based on data and analyses.
- Ability to take calls with our Nepal team early morning EST when required.
- Up to 15% travel (internal and client site travel).
Requirements
- Prolonged periods of sitting at a desk and working on a computer in various environments with multiple distractions.
- Must be able to travel.
- Travel: 10-15%.
- Status: Full-time/Exempt.
- Location: East or Central Coast timezone (US) preferred.
Company Description
Laudio empowers healthcare leaders to drive large-scale change through everyday human actions. Our platform streamlines workflows for frontline leaders, strengthens interpersonal connections, and aligns C-suite objectives with frontline efforts, enhancing leader efficiency, employee engagement, and patient experience.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
