[Hiring] Associate Director, Servicing Implementation & Oversight @Lakeview Loan Servicing

Role Description

The Associate Director, Servicing Implementation Oversight & Readiness role is responsible for overseeing servicing implementation readiness, execution governance, and operational execution activities supporting the deployment of technology, including a servicing platform. This role ensures accountable delivery teams execute against approved implementation and readiness requirements.

• Acts as the primary implementation oversight liaison between technology and servicing partners.
• Ensures implementation activities remain aligned to program objectives, readiness requirements, delivery timelines, operational dependencies, and go-live expectations.
• Establishes visibility, accountability, and governance across implementation workstreams.
• Coordinates implementation activities from planning through production readiness.
• Identifies risks, removes obstacles, facilitates decision-making, and maintains alignment across complex implementation efforts.

The ideal candidate combines deep mortgage servicing expertise with implementation leadership experience, strong stakeholder management capabilities, and a demonstrated ability to coordinate large-scale servicing technology deployments, operational transformations, or platform migrations. This is a highly collaborative oversight, governance, and execution-focused position supporting servicing transformation, operational modernization, and evolving implementation initiatives in a fast-paced environment.

Qualifications

• 7+ years overseeing, coordinating, or leading residential mortgage servicing implementations, platform conversions, servicing transfers, technology deployments, or operational transformation initiatives.
• Demonstrated experience coordinating large-scale cross-functional implementation programs involving business, operations, technology, and third-party stakeholders.
• Strong understanding of mortgage servicing operational domains and servicing lifecycle processes.
• Experience developing implementation governance structures, readiness frameworks, executive reporting, and delivery oversight processes.
• Proven ability to influence stakeholders and drive accountability across organizations without direct reporting authority.
• Strong executive communication, presentation, facilitation, and stakeholder management skills.
• Experience supporting servicing platform implementations, servicing system conversions, or major operational modernization initiatives.

Requirements

• Experience working directly with mortgage servicing system implementations, servicing transfers, system conversions, platform modernization efforts, or fintech servicing platforms.
• Experience partnering with subservicers, servicing partners, investors, or external implementation teams.
• Experience overseeing implementation readiness, operational readiness, deployment planning, and go-live coordination activities.
• PMP, PgMP, PMI-ACP, or equivalent program delivery certification preferred.

Benefits

• Competitive salary range of $145,000 to $180,000 USD, plus an annual bonus.
• Medical coverage starting on day one.
• Company-matched 401(k).