[Hiring] Associate Director Program Management, Climate Solutions Transportation @Carrier

Role Description

The Associate Director of Program Management leads the Global PMO responsible for driving large-scale, cross-regional NPI programs. This role manages and develops a team of program and project managers, providing coaching, training, and ongoing feedback to strengthen delivery capability and organizational maturity. They ensure complex global programs are executed predictably, on time, within scope, and aligned to strategic business outcomes while promoting standardized processes, strong communication, and a culture of continuous improvement. Working closely with senior leaders, they help prioritize global work, manage dependencies, and remove obstacles so teams can stay focused and deliver high-impact results at scale.

Key Responsibilities

• Team Leadership and Development:
  • Direct and support a team of program/project managers by providing coaching, development planning, and performance feedback.
  • Build project management capabilities through training, knowledge-sharing, and fostering a culture of continuous growth.
  • Promote consistency in project methodology, tools, and delivery excellence across the team.
• Resource and Capacity Management:
  • Align resource planning to portfolio priorities, identifying capacity constraints and enabling effective allocation.
  • Partner with functional leaders to resolve staffing challenges and maximize team effectiveness.
• Risk and Issue Management:
  • Identify and manage portfolio-level risks, dependencies, and issues across programs.
  • Collaborate with stakeholders to build mitigation plans and escalate critical concerns as needed.
• Financial and Performance Management:
  • Oversee financial aspects of the portfolio, ensuring alignment with budget targets and ROI expectations.
  • Partner with Finance and Product leads on cost-benefit analysis and strategic investment planning.
• Stakeholder Communication and Engagement:
  • Serve as a key liaison between business stakeholders and project delivery teams, ensuring transparency and alignment.
  • Provide clear updates on portfolio progress, challenges, and value delivery to executive leadership.
• Continuous Improvement:
  • Analyze delivery trends and outcomes to drive process improvements and portfolio optimization.
  • Lead efforts to evolve tools, frameworks, and metrics that enhance effectiveness and maturity of the PMO.

Qualifications

• Bachelor’s Degree.
• 10+ years experience in Program Management leading project teams that have a software and/or hardware engineering component.
• 5+ years leadership experience of co-located, remote, and nearshore/offshore teams.
• 25% travel.

Requirements

• Experience with Lean, Waterfall, New Product development.
• Strong communication, interpersonal, and presentation skills.
• Project management certification (PMP) a plus.
• Ability to deal with ambiguity in a fast-paced environment where not all processes and procedures are clearly defined.
• Agility to change directions quickly as needed.
• Experience of working cross-functionally across multiple global teams and building consensus.
• Experience of establishing and analyzing metrics and key performance indicators to manage the business.
• Ability to diagnose problems, identify root causes, and develop and drive appropriate solutions.
• Proven experience in managing large scale enterprise projects.
• Experience driving overall strategy and teams across organizations.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
• Retirement Benefits.
• Time off and Leave:
  • Paid vacation days, up to 15 days;
  • Paid sick days, up to 5 days;
  • Paid personal leave, up to 5 days;
  • Paid holidays, up to 13 days;
  • Birth and adoption leave;
  • Parental leave;
  • Family and medical leave;
  • Bereavement leave;
  • Jury duty leave;
  • Military leave;
  • Purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.
• Tuition Assistance.