[Hiring] Associate Director of Start-Up and Commissioning @Carrier

Role Description

Carrier Commercial Service has an opening for an Associate Director, Data Center Start-up & Commissioning. This is an exciting opportunity to lead an organization comprised of professional project managers & team leaders responsible for a portfolio of start-up & commissioning projects across Data Center construction sites.

In this role, you will be responsible for start-up readiness and execution at strategic customer locations in the Americas. You will also be responsible for resource allocation, governance, continuous improvement and customer satisfaction. This is a high impact, strategically important role dedicated to ensuring flawless execution of newly delivered product, above and beyond performance to customer SLA’s and stage-setting for long-term maintenance agreements.

The ideal candidate will have both strategic and tactical capabilities, including demonstrated project management skills, field service staff hiring and leadership experience and a proven ability to deliver results in a highly matrixed organization.

Key Responsibilities

• Lead a team of professional project managers dedicated to the start-up, commissioning and field modification of Carrier products for the Data Center vertical.
• Develop a readiness assessment for the start-up & commissioning team, ensuring deployment of project managers and technician resources for start-up & commissioning projects.
• Work closely with data center customers, contractors, sub-contractors and commissioning agents ensuring that all requirements are met.
• Lead the creation of a full lifecycle project plan for each customer site.
• Execute to the project plan, ensuring on time delivery, within scope, and within budget.
• Systemically track and measure planned and actual start-up & commissioning activities.
• Ensure flawless on-time execution of start-up and commissioning at customer locations.
• Meet customer performance expectations, resolving issues and escalating to senior leadership when appropriate.
• Function as single point of contact for start-up & commissioning.
• Ensure effective turn-over to field service National Team and customer program office.
• Continuously improve both business and operational processes, driving value chain productivity.
• Meet or exceed customer expectations.

Qualifications

• High school diploma or GED.
• 8+ years’ experience in direct or indirect leadership roles in operations, sales, aftermarket, strategy, or general management.
• Ability and willingness to travel up to 40% of the time within the USA and internationally (Canada) as required by business needs.

Preferred Qualifications

• Bachelor’s degree in business, management, industrial engineering or related field.
• Demonstrated technical aptitude and/or learning agility.
• Demonstrated experience leading and executing complex projects.
• Experience supervising field service technicians.
• Deep experience in field service.
• Strong ability to lead and develop diverse, cross-functional project teams to achieve high levels of performance in a dynamic, changing environment.
• Proven ability to lead large programs, executing with speed and exhibiting a bias for action.
• Proven ability to manage teams without formal authority through influence and relationships.
• Demonstrated skill in using project management tools.
• Knowledge of service operations from start-up to end of life replacement.
• Ability to communicate effectively in written and verbal format across a wide audience.
• Ability to quickly identify new and innovative ways to work faster and simpler.
• Ability to think outside the box, innovate, take risks, and implement progressive, sustainable solutions.
• Demonstrated results in continually improving processes and driving field productivity.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
• Retirement Benefits.
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.
• Tuition Assistance.