[Hiring] Associate Director of Program Implementation @Constructive Dialogue Institute

Role Description

The Associate Director of Program Implementation will report to the Senior Director of Program Implementation and work closely with the Program Managers to support the successful implementation of CDI’s offerings, tools, and resources on college campuses across the country. This position will focus on relationship management of an assigned portfolio of partner campuses, guiding each campus through the stages of implementation (planning, implementation, learning and refining, retention and renewal, and contracting). The Associate Director of Program Implementation will also be a skilled project manager, ensuring on-track execution and communications for internal and external audiences, and play a key role in data tracking and processes. The position may require some travel, approximately 3-5 days per quarter.

Qualifications

• 5+ years in partnership management, program implementation, or related roles across nonprofits, higher education, or EdTech; including at least 1 year working directly in or with higher education.
• Bachelor’s degree or equivalent practical experience.
• Experience with CRM tools (e.g., HubSpot) and project management software (e.g., Asana) is a bonus.

Requirements

• Serve as the relationship owner for an assigned portfolio of confirmed campus package institutions.
• Leverage subject matter expertise to manage the implementation cycle for assigned portfolio of partners.
• Provide consistent stewardship and support to each partner to ensure effective implementation of CDI’s programs.
• Develop and distribute resources that support partners in deepening their work with constructive dialogue.
• Track implementation progress for partners using internal tools, ensuring data accuracy and accessibility.
• Provide timely, professional, and tailored communications to partners.
• Lead renewal strategy and contracting for individual portfolio of partners.
• Lead Professional Learning Communities and other Communities of Practice for partners as needed.
• Gather and analyze feedback and data from partners to provide recommendations for future work.
• Support retention, renewal, and expansion efforts including contributing to renewal strategies.
• Identify process inefficiencies and areas for optimization in partnership management.
• Coordinate implementation needs across multiple team members and departments.
• Collaborate closely with various teams to ensure alignment of goals and effective execution of CDI programming.
• Represent the voice of the partner with other teams at CDI.

Benefits

• A mission-driven culture characterized by intellectual humility, continuous improvement, and open-mindedness.
• Unlimited PTO, in addition to 13 company holidays.
• Health, vision, and dental plans, with CDI contributing toward your premiums each month.
• 401(k) match with a 100% match on contributions, up to 3% of your pay.
• A generous annual budget for professional development.
• Remote work support with reimbursement for home office equipment and internet or cell phone expenses.

Company Description

The Constructive Dialogue Institute (CDI) is a non-partisan, non-profit dedicated to equipping the next generation of Americans with the skills to communicate and collaborate across lines of difference. We work with U.S. colleges and universities by providing co-curricular programming for students, professional development for faculty and staff, and strategic guidance to leadership. Our goal is to foster constructive dialogue at every level of the institution and to create the conditions for lasting organizational change.