[Hiring] Associate Director, Delivery Services @TEKsystems

Role Description

One North is seeking an Associate Director, Delivery Services to lead complex digital and creative engagements, manage and develop delivery team members, and help establish and scale delivery best practices. In partnership with client stakeholders and internal practice leaders, this role ensures work moves smoothly from planning through execution while building trusted, long-term client relationships on key accounts.

The ideal candidate is a confident client-facing leader with strong people management skills and deep experience in digital marketing and creative production. This individual will thrive in fast-paced, multidisciplinary environments, bring structure to complexity, and be motivated by improving efficiency, service quality, and team performance. Excellent communication—both up and down stream—paired with a positive, results-oriented mindset is essential.

This role may evolve based on business and client needs. The Associate Director, Delivery Services will ideally be based in the Chicago or San Francisco Bay area, but we are open to remote locations across the U.S. and Canada.

Responsibilities

• People & Team Leadership:
  • Lead and develop a team of delivery resources across varying experience levels.
  • Conduct regular one-on-one check-ins and team meetings to foster collaboration, support development, and proactively identify engagement risks.
  • Maintain visibility into all engagements managed by direct reports to manage risk and identify opportunities for cross-practice collaboration.
  • Ensure delivery best practices are consistently followed; implement performance tracking and reporting across engagements.
  • Partner with operations, practice, and delivery leadership to roll out initiatives, gather feedback, and create documentation or training materials as needed.
  • Lead by example by contributing to a positive, inclusive team culture and high morale.
  • Scope new and expanding engagements to support accurate staffing and resourcing plans.
  • Address performance gaps early through constructive feedback and coaching to avoid negative client or delivery impacts.
• Engagement & Delivery Management:
  • Ensure a clear understanding of statements of work, team responsibilities, deliverables, and technical requirements to support smooth execution.
  • Collaborate with team members to manage risk and deliver work in alignment with contractual terms and conditions.
  • Manage project burn, budgets, and financial performance across engagements.
  • Oversee engagement resourcing, including contractor candidate selection, onboarding, capacity planning, and performance management.
  • Lead routine status check-ins with contractor resources to maintain visibility into progress, challenges, and opportunities.
  • Collect and act on feedback from client stakeholders regarding consultant performance and service delivery.
  • Regularly review engagements to identify workflow or tool optimizations, improve team performance, and uncover opportunities to expand client relationships.
  • Contribute to the development of qualitative and quantitative methodologies to assess delivery effectiveness and outcomes.
  • Support engagements across delivery functions as needed, including:
    • Initial project setup and detailed engagement onboarding
    • Team member onboarding and offboarding
    • Financial setup and oversight (budget creation, system updates, financial reviews, invoice validation)
    • Development and delivery of status updates and business review presentations
    • Regular check-ins with contractor resources and client stakeholders
    • Partnering with internal teams to identify, troubleshoot, and mitigate project risks
• Account Management:
  • Serve as the primary point of contact for key internal and client stakeholders.
  • Plan and lead regular business reviews in partnership with operations, sales, and practice teams to review progress and align on future objectives.
  • Contribute to the development and execution of account growth strategies.
  • Maintain awareness of broader One North and TEKsystems offerings and best practices that may add value to active engagements.
  • Conduct both formal and informal client satisfaction assessments.

Qualifications

• 10 or more years of experience in digital project or account management within a fast-paced, hands-on environment; agency experience preferred.
• Proven people management and team development experience.
• Strong business acumen with the ability to build business cases, gather requirements, and translate needs into client solutions.
• Demonstrated experience estimating project scope, managing budgets, and monitoring project burn.
• Solid understanding of digital marketing concepts and creative production workflows, with the ability to ask insightful questions and provide strategic guidance.
• Experience communicating with and presenting to senior leaders and executive-level stakeholders.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and comfortable managing multiple concurrent projects.
• Strong time management and problem-solving skills; able to operate autonomously with professionalism and composure.
• Comfortable working in a test-and-learn environment.
• Self-aware leader who proactively seeks feedback, acknowledges mistakes, and applies lessons learned to continuous improvement.

Requirements

• This is a Permanent position based out of Chicago, IL.

Benefits

• The pay range for this position is $115,000.00 - $165,000.00/yr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
• Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
• Our full-time, internal employment benefits include the following:
  • Medical, Dental, and Vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life and AD&D for employee and dependents)
  • Short and Long-Term Disability
  • Health Spending Account (HSA)
  • Transportation Benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Sep 22, 2026.