[Hiring] Associate Consulting Services Project Manager @Epicor Software Corporation

Role Description

Build your project management career while helping essential businesses achieve long-lasting success. As an Associate Consulting Services Project Manager, you will coordinate customer-facing BisTrack projects for building supply and distribution customers, supporting work from the signed statement of work through implementation, go-live, and transition to Support. You will manage multiple projects and partner with customers, consultants, project sponsors, and cross-functional teams to keep delivery organized and on track. We are seeking applicants with strong communication skills, a proactive mindset, and the ability to manage multiple priorities in a changing environment.

• Manage approximately 10–15 concurrent customer projects, including new implementations, branch additions, upgrades, and add-on consulting engagements.
• Coordinate projects from the completed statement of work through implementation, go-live, post-go-live support, and transition to the Support team.
• Maintain project plans, documentation, action items, stakeholder updates, and structured follow-through across each engagement.
• Partner with customers, consultants, project sponsors, and internal project teams to align related workstreams and address risks or escalations.
• Support projects of varying size and complexity, from shorter upgrades and branch additions to larger SMB, K&A, and enterprise implementations.
• Build knowledge of BisTrack, team processes, and available resources through independent learning and close collaboration with colleagues.
• Travel to customer sites for major implementation milestones, including go-live, based on project requirements.

Qualifications

• 1–3 years’ experience in project coordination, project management, customer success, consulting, support, operations, or another customer-facing role.
• Strong written and verbal communication skills, with the professionalism to work directly with customers and internal stakeholders.
• Demonstrated ability to organize multiple priorities, manage competing deadlines, and follow through on commitments.
• A proactive, self-directed approach to learning, problem-solving, documentation, and process improvement.
• Comfort working with changing technology, business systems, and common productivity tools such as Microsoft Excel.
• Ability to travel approximately 20–30%, with travel varying based on customer and project needs.
• Authorization to work in the United States.

Requirements

• Experience supporting software implementations, ERP projects, or other complex customer-facing engagements.
• Exposure to building supply, lumber, wholesale distribution, or related industries.
• Experience coordinating work across multiple departments, project teams, or interdependent workstreams.

Benefits

• Comprehensive health and wellness benefits designed to support your overall well-being.
• Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Comprehensive support for international relocations and permanent residency processes.