[Hiring] Appraisal Project Manager @ATS FAMILY

Role Description

US Forensic is seeking an Insurance Property Appraiser Project Manager to serve as a liaison between our appraisal team and our clients. In this role, you will:

• Dispatch new assignments
• Manage cycle times
• Communicate file status to clients
• Oversee and monitor appraisers in the field
• Maintain accurate file updates

You will be responsible for meeting service level agreements (SLAs), helping to build trust in our brand and the quality of our work. The ideal candidate is highly organized and able to effectively manage client requirements while handling a high daily volume of appraisal claims.

Qualifications

• High school diploma or GED required
• Insurance claims experience preferred
• Familiarity with Xactimate and Xactanalysis
• Strong organizational, documentation, and communication skills
• Ability to remain calm, focused, and effective in a fast-paced environment
• Highly detail-oriented with a commitment to accurate, thorough file documentation
• Ability to collaborate and share job management responsibilities within a team environment
• Growth mindset with a willingness to suggest improvements and foster open communication
• Proficient in Microsoft Office, web browsers, and PDF tools, with the ability to quickly learn internal systems

Requirements

• Enter and verify new assignments and proactively manage projects, including cycle times
• Maintain detailed documentation and update file statuses regularly
• Communicate project status with clients and provide proactive updates
• Assign, manage, and monitor field appraisal teams
• Collaborate with the Quality Assurance team to ensure a high-caliber end product
• Provide exceptional customer service via phone and email, assess client needs, and deliver appropriate solutions
• Maintain consistent communication with field teams
• Answer incoming calls and respond to emails in a timely, professional manner
• Review appraisal reports for accuracy, completeness, and compliance with industry standards and regulations
• Process invoices in accordance with contractual requirements and maintain proper documentation
• Provide feedback on operational issues and inefficiencies to support process improvements
• Assist with additional duties as needed

Company Description

Applied Technical Services, LLC (ATS) is a leading provider of critical testing, inspection, certification, and compliance services. ATS serves clients across a diverse set of large and stable end markets, including manufacturing, power generation, aerospace, medical, and defense. The company was founded in 1967 and is headquartered in Marietta, GA. Today, ATS employs nearly 2,100 team members across more than 95 locations throughout the United States.

Together, U.S. Forensic and ATS are driven by a shared purpose to create a safe and reliable world, delivering assurance through precise technical and professional services.