[Hiring] VP, Product Design & Experience @Liberty Mutual

Role Description

As the VP, Product Design & Experience - Property & Specialty, you will lead the strategy for advancing our core Personal Lines Property products and supporting our growing portfolio of ongoing product enhancements and launches. This includes contracts, product and coverage offerings, coverage determination, and quote flow experience, while working in close collaboration with key stakeholders across the organization to deliver innovative solutions and exceptional customer experiences. This role leverages an analytical/data-driven approach, demands innovative approaches to complex problems, drives cross-functional alignment through influence, and utilizes a strong lens for process improvement.

• Own the vision, strategy, and roadmap for the Homeowners product portfolio, designing innovative products and offering strategies that drive profitable growth across both Independent Agent and Direct channels.
• Lead strategy for Coverage A adequacy, including ownership of default settings, customer experience, renewal treatment, and related coverage decisions.
• Define and evolve contract language strategy in partnership with Claims, Legal, Underwriting, and other key stakeholders, ensuring our products remain responsive to changing market conditions and customer needs while driving consistency, clarity, and strong customer outcomes.
• Shape and optimize renewal experience strategies, including capping, rewrites, loyalty programs, and other retention levers, to improve customer lifetime value and support sustainable growth.
• Serve as a critical contributor to our key technology platform initiative, translating product, underwriting, and operational expertise into a modern technology platform that enhances speed to market and scalability.
• Drive operational excellence across Property Solutions capabilities, leveraging data, automation, advanced analytics, and emerging technologies—including AI—to improve efficiency, decision-making, and customer experience.
• Build, lead, and develop a high-performing team, fostering a culture of accountability, innovation, collaboration, and continuous improvement while advancing both organizational objectives and individual career growth.

Qualifications

• Bachelor's degree in business, economics, or other quantitative field. Advanced degree and/or ACAS/FCAS designation preferred.
• Minimum 10 years of experience in the insurance industry with progressive responsibility.
• Experience managing individuals or operations required.
• Expert knowledge of product offerings, business processes, product line systems, underwriting rules, pricing plans and databases.
• Expert knowledge/expertise of insurance concepts and financial metrics.
• Must have exceptional planning, organizational, analytical, decision-making, problem-solving, and communication skills, including proven ability to leverage skills and influence other leaders across a matrixed organization.

Benefits

• Comprehensive benefits.
• Workplace flexibility.
• Professional development opportunities.
• Opportunities provided through Employee Resource Groups.