[Hiring] SVP of Email @Sinch

Role Description

Sinch Mailgun is one of the most important product areas within Sinch’s Customer Communications Cloud. Mailgun helps businesses send, validate, test, optimize, and analyze email at scale through an API-first platform built for developers, marketers, platforms, and enterprise senders.

We are looking for an SVP of Email to lead Mailgun end-to-end as a senior product and engineering leader with clear business accountability. You will own the strategy, roadmap, execution, team health, and commercial outcomes for Mailgun, working closely with sales, marketing, customer success, finance, operations, security, compliance, and regional teams to accelerate growth, improve customer experience, and establish Mailgun as Sinch’s standard for enterprise-grade email.

A core part of the mandate will be to build and drive the plan to bring Email into Sinch Build as a Sinch Email offering powered by Mailgun, making email easier to discover, adopt, integrate, and expand as part of Sinch’s broader developer and customer communications platform.

What you’ll do

• Set the Email strategy and operating model.
• Own the vision, strategy, priorities, investment choices, and operating rhythm for Mailgun across Send, Optimize, Validate, Inspect, related platform capabilities, and the Email on Acid transition.
• Lead product, engineering, and platform execution.
• Build and develop high-performing teams with clear ownership, strong execution discipline, technical excellence, and a culture of customer focus.
• Bring Email into Sinch Build.
• Drive growth and commercial performance.
• Strengthen Mailgun’s market position.
• Simplify and unify the customer experience.
• Partner deeply with go-to-market teams.
• Build for enterprise scale, trust, and compliance.
• Expand the ecosystem.
• Use data to run the business.

Qualifications

• 12–15+ years across product management, engineering leadership, and business leadership, with meaningful time in senior executive roles.
• Experience leading both product and engineering teams, with accountability for full product delivery from strategy through execution, operations, and product performance.
• A track record scaling SaaS, API-first, developer platform, or communications products across self-service, product-led growth, enterprise sales, and partner-led motions.
• Strong commercial acumen, including experience with P&L ownership, pricing and packaging, gross margin improvement, portfolio investment decisions, and resource trade-offs.
• Deep customer orientation and strong instincts for developer experience, onboarding, activation, deliverability, reliability, retention, and expansion.
• Experience operating in complex, global, cross-functional environments with distributed teams and multiple regional go-to-market motions.
• Excellent executive communication skills, with the ability to align senior stakeholders, represent Sinch with strategic customers and partners, and make complex trade-offs clear.
• Proven ability to lead through change while maintaining urgency, clarity, accountability, and team health.

Requirements

• Nice to have, but not required: Background in email infrastructure, deliverability, email marketing, CPaaS, customer engagement, developer platforms, MarTech, or adjacent SaaS markets.
• Experience leading branded portfolios through integration, modernization, consolidation, or migration.
• Experience with AI-enabled analytics, automation, recommendations, observability, or performance optimization products.
• Experience building ecosystem, marketplace, partner, or embedded product motions.
• MBA or equivalent business leadership experience.

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program of your choice.
• Discounts on retail, entertainment and more through our Reward+ program.