[Hiring] Strategy Specialist, A.I., Self-Service, Chatbot, Automation @Nestle Operational Services Worldwide SA
Strategy Specialist, A.I., Self-Service, Chatbot, Automation @Nestle Operational Services Worldwide SA
Product Management
Salary usd 78,000 - 92..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2wks ago

[Hiring] Strategy Specialist, A.I., Self-Service, Chatbot, Automation @Nestle Operational Services Worldwide SA

2wks ago - Nestle Operational Services Worldwide SA is hiring a remote Strategy Specialist, A.I., Self-Service, Chatbot, Automation. πŸ’Έ Salary: usd 78,000 - 92,000 per year πŸ“Location: USA

Role Description

As a Strategy Specialist, A.I., Self-Service, Chatbot, Automation, you will play a key role in shaping and executing the digital customer experience strategy across the Nespresso USA ecosystem. This role acts as a strategic partner and product-minded player for our growing suite of customer-facing self-service tools, conversational AI, automation solutions, and omni-channel contact innovations.

  • Define the vision, roadmap, and success criteria for digital engagement products.
  • Blend strategic thinking, product management principles, data-driven decision-making, and storytelling.
  • Ensure digital solutions are designed, developed, deployed, and continuously optimized.

Qualifications

  • Bachelor’s Degree in related field strongly preferred.
  • At least 2 years experience working in a Contact Center or other customer-experience focused team.
  • Recent experience working with chatbot design (NLU / NLP), live chat, SMS, digital self-service, automation / RPA, and/or customer facing LLM applications.
  • Hands-on experience with organizing, cleaning and analyzing structured and unstructured datasets.
  • Knowledge of agile project management principles.
  • Experience with the Genesys Cloud CX is an asset.

Requirements

  • Strong digital acumen and interest.
  • Demonstrated ability to understand and anticipate customer needs.
  • Proven ability to build and execute against strategies.
  • Customer service orientation.
  • Strong communication, presentation, problem solving, quantitative abilities.
  • Cross functional collaboration experience both internal/external.
  • Project management experience in agile projects.
  • Strong business and technical expertise within digital engagement realm.
  • Strong judgment in decision-making.
  • Ability to work with all levels of the organization.
  • Effective influencing skills.
  • Demonstrated ability in creating business proposals, cases, and ROI wrap analysis reports.
  • Travel may be required.

Benefits

  • Performance-based incentives.
  • Competitive total rewards package, including a 401k with company match.
  • Healthcare coverage and a broad range of other benefits.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Strategy Specialist, A.I., Self-Service, Chatbot, Automation @Nestle Operational Services Worldwide SA
Product Management
Salary usd 78,000 - 92..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2wks ago
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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Application Denied βœ“
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