[Hiring] Staff Product Operations Manager @Stack Overflow

Role Description

As Director of Product Operations, you will drive, own, and be accountable for the end-to-end operational engine that connects research, design, engineering, pricing, and go-to-market into a high-velocity product development process. Success in this role impacts our financial outcomes. The role is regarded as the principal product operations advisor to the broader leadership team.

You'll report directly to the CPTO and work most closely with our VP of Product and Sr. Director of Design and Research.

What You'll Own

• The product development lifecycle — partnering with Product, Design, and Engineering leadership to drive strategy and ensure clear ownership, handoffs, and quality standards at each stage from research and discovery through pricing and release. You identify where the process breaks down and drive improvements — without owning the decisions themselves.
• Planning visibility and reliability — Jira governance, roadmap alignment, sprint cadences, and the operating rhythms that keep product direction and team execution in sync. You make plans visible and trustworthy; teams own the plans.
• Metrics and dashboards — ensuring the org has clear, actionable visibility into what matters: deployment frequency, product outcomes, adoption, and cost. You ensure the right data exists and gets used.
• Cross-functional alignment — coordinating across Product, Design, Engineering, and Product Marketing so dependencies are managed, decisions get made at the right level, and nothing falls through the cracks.

Qualifications

• 8+ years in Product Operations, and specifically in a senior-level product operation or closely related role, in a high-growth software environment
• Demonstrated experience owning and improving end-to-end product development processes — research through release
• Deep familiarity with Jira and modern product development workflows
• Strong systems thinker who builds operating models that scale without adding unnecessary overhead
• Influencer who drives change without direct authority
• Data literate — you know what's missing, make sure it gets measured, and help others act on it
• Ideally, but not required, possesses formal accreditations in this area or in a related field

Requirements

• You've led a real process transformation — not just documented one.
• You know when to add structure and when to remove it.
• You've worked in close partnership with strong Product leaders and made their teams faster without diminishing their ownership.
• You understand how AI is changing product development workflows and are actively thinking about what that means for how product organizations operate.

Benefits

• Competitive Base Salary
• Generous paid vacation
• Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
• Industry-leading health benefits that are applicable per country of residence for all our full-time employees
• Company-paid Life Insurance
• Home Internet stipend
• Professional allocation for your growth and development
• One-time allowance to assist with your home office setup
• Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive