[Hiring] Staff Product Manager - Enterprise AI @Twilio

Role Description

Join us as our next Staff Product Manager - Enterprise AI on Twilio's Enterprise AI team. Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM corporate functions (Finance, HR, Legal, etc.).

As Staff Product Manager for Enterprise AI, you will lead the product strategy and execution for AI-powered solutions across both GTM and Corporate Functions. You'll build intelligent agents, automation workflows, and operational tools that transform how Twilio works across various functions.

• Understand unique workflows, pain points, and opportunities across diverse business functions.
• Design and deliver AI-powered products that drive measurable business impact.
• Work closely with GTM and Corporate Function leaders, operations teams, engineering, data science, and AI/ML teams.

Responsibilities

• Product Strategy & Roadmap:
  • Define and execute the product roadmap for Enterprise AI.
  • Establish clear priorities, milestones, and success metrics.
• Lead cross-functional product development:
  • Balance the needs of diverse stakeholders within a unified platform strategy.
• GTM AI Capabilities:
  • Build AI-powered solutions across Sales, Support, and Operations functions.
  • Develop sales productivity tools, support automation, and compliance/risk operations.
• Corporate Functions AI Capabilities:
  • Build AI-powered solutions across Finance, Legal, and HR functions.
  • Transform operational efficiency through financial automation, legal operations, and HR productivity.
• Platform Integration & Execution:
  • Leverage the Enterprise AI platform to build agentic solutions.
  • Integrate with enterprise systems to deliver seamless AI experiences.
• Stakeholder Management & Adoption:
  • Collaborate with business leaders to understand strategic priorities.
  • Drive adoption and enablement by training teams on new AI capabilities.
  • Measure and communicate impact through clear metrics.

Qualifications

• 7+ years of product management experience at fast-paced technology companies.
• Deep understanding of at least two of the following domains:
  • Sales workflows and CRM systems.
  • Customer support operations and help desk platforms.
  • Compliance/risk operations and fraud detection systems.
  • Financial operations and ERP systems.
  • Legal operations and contract lifecycle management.
  • HR operations and human capital management systems.
• Proven ability to build products that serve diverse user personas.
• Strong technical fluency with AI/ML concepts and workflow automation.
• Proficiency with SQL and ability to analyze data independently.
• Excellent stakeholder management skills.
• Demonstrated success delivering measurable business impact.
• Bachelor's degree or equivalent experience.

Desired

• Experience with AI-powered sales tools, support automation platforms, and compliance/risk management systems.
• Knowledge of enterprise platforms including Salesforce, Zendesk, Workday, etc.
• Familiarity with sales methodologies, support best practices, and operational excellence frameworks.
• Background in building internal tools or operational dashboards.
• Experience with recommendation systems and predictive analytics.
• Track record of driving adoption of new products across large teams.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

You may be required to travel occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay.
• Generous time-off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Participation in Twilio’s equity plan and corporate bonus plan.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $155,520 - $194,400.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800.
• Based in the San Francisco Bay area, California: $182,960 - $228,700.

Equal Opportunity Employer

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, or other legally protected characteristics.