[Hiring] Staff Product Manager, Engagement & Monetization @ZenBusiness Inc.

Role Description

We're hiring a Staff Product Manager to own the logged-in customer experience at ZenBusiness — the first experience a new business owner sees after signing up and starting to run their company. This role is about everything that happens after completing their formation:

• How we keep them coming back
• Deepening the value they get from our product suite
• Turning first-time customers into long-term relationships

You'll own the product roadmap for our native apps (iOS and Android) and web dashboard. Your mandate is to create a unified, delightful, self-serve experience that helps business owners get more out of every ZenBusiness product they own — from formations and compliance to marketing and fintech — and to drive more awareness and attachment of our highest-value offerings they don’t yet own.

This is a high-visibility individual contributor role that reports directly to the VP of Product, Growth.

Responsibilities

• Build a unified product experience with Velo at the center
• Define and drive the product roadmap for the logged-in Web & native app experiences, focused on engagement depth, repeat usage, and in-app monetization.
• Partner with our Velo team to bring our AI business guide to the center of our logged in experience.
• Collaborate closely with the product managers who own our individual products — formations, compliance, marketing, and fintech.
• Identify and run experiments to lift core engagement, retention, and product-attachment metrics.
• Work cross-functionally with design, engineering, and marketing to execute against that vision.
• Drive usage and attachment of our highest-value products
• Drive activation across our product suite by directly leading activation initiatives.
• Drive higher activation and usage of our key formations, compliance, marketing, and fintech products.
• Increase awareness and attachment of our highest-value products through thoughtful CTAs, cross-sell sequencing, and upsell entry points.
• Use experimentation and customer data to find friction in the purchase funnel and optimize conversion at every step.
• Act as the primary Product point of contact across product marketing, customer success, finance, and other teams.
• Operate as a builder
• Use AI across the product lifecycle — research, ideation, prototyping, experiment design.
• Prototype your high-potential ideas and put them in front of real customers or internal users for rapid feedback and iteration.
• Contribute to our product features that create real customer value.

Qualifications

• 6+ years of product management experience, with at least 2 years at a Staff or senior PM level.
• Proven track record owning mobile app products (iOS and/or Android).
• Demonstrated ability to design unified experiences across multiple products.
• Experience designing self-serve customer experiences with thoughtful escalation paths to human support.
• Strong instincts around monetization.
• Experience working across web and native apps simultaneously.
• Strong collaborator with design and engineering.
• Comfortable in ambiguity.
• Bonus: experience with AI-powered product features, SMB or subscription products, or growth experimentation.

Benefits

• Medical, vision, dental, disability, and life insurance
• Parental and military leave
• Employee assistance program
• 401k + match
• Annual bonus
• Pet insurance
• RSUs
• Paid parking* and 10 paid holidays

Company Description

ZenBusiness serves over 1 million small business owners, and our product suite spans formations, compliance, marketing, and fintech. This role exists to ensure that entrepreneurs can use ZenBusiness as their operating system to confidently grow their business.

A great company culture leads to happy employees, and happy employees lead to happy customers. We provide our employees with good salaries, benefits, equity, and interesting challenges that have a positive impact.

We believe in staying connected, and we have a weekly “All Hands” meeting every week. We also have a social committee that hosts frequent events.

At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.