Sr. Director- Workforce Engagement Management Product Owner @020 Travelers Indemnity Co

[Hiring] Sr. Director- Workforce Engagement Management Product Owner @020 Travelers Indemnity Co

Apr 05, 2025 - 020 Travelers Indemnity Co is hiring a remote Sr. Director- Workforce Engagement Management Product Owner. 💸 Salary: $135,700 - $223,900. 📍Location: USA.

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Role Description

Travelers is seeking a Sr. Director, Agile Product Owner to lead a team to deliver capabilities/solutions in an agile way. This Sr. Director role will be supporting as a subject matter expert as a Product Owner for the enterprise and will collaborate with business partners to identify how to fully utilize these capabilities to continue to improve operational goals and efficiencies.

Define, prioritize and ensure a ready backlog of work for 1-2 complex cross-functional product team(s).
Accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
Act as a player/coach, managing and supporting multiple team leads while actively leading an Agile product team.
Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation.
Define team goals and strategy, ensuring alignment with circle and value stream vision.
Articulate team goals and strategy effectively to key stakeholders, Circle Leads, Value Stream Leads, and team members.
Act as voice of the end-user; anticipate and proactively seek customer feedback.
Ensure team work product meets defined acceptance criteria.
Stay up-to-date on the industry, competition and current trends to inform and influence requirements.
Own team backlog, including prioritization and refinement; make trade-off decisions to maximize value.
Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
Inform and participate in business readiness; understand the impact of change.
Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments.
Look for opportunities for continuous team and process improvement.
Partner with key leaders and peers to determine resources required to achieve defined business outcomes.
Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
Foster an innovative, inclusive and diverse team environment, promoting positive team culture.
May be responsible for the people-management of other Agile Product Owners.
Perform other duties as assigned.

Qualifications

Bachelor’s degree preferred.
Workforce Management experience, including:
- Forecasting
- Scheduling
- Intraday Management
- Call and Screen Recording
- Quality Management
- Speech and Text Analytics
- Gamification
- Transcription Services
- Web surveys
Four years of experience in Agile product management preferred.
Four years of work experience within the discipline being supported (e.g.: Claim, Risk Control, Technology, Project Management, Production, Application Development, etc.) preferred.
Five years of experience articulating and translating business strategy, product vision, and analysis for a product preferred.
Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment.
Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives.
Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
Communication: Ability to communicate thoughts, concepts, practices effectively at all levels.
Collaboration: Expertise working with others in a cross-functional multi-team environment.
Continuous Improvement: Demonstrate a commitment to continually improve and encourage team development.

Requirements

Five years of work experience in related field required.
Five years of experience motivating/influencing teams required.

Benefits

Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay.
Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: Tools, discounts, and resources that empower you to achieve your wellness goals.
Volunteer Encouragement: Matching Gift and Volunteer Rewards program to give back to the charity of your choice.

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📍	Be aware of the location restriction for this remote position: USA
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Sr. Director- Workforce Engagement Management Product Owner @020 Travelers Indemnity Co

Product

Salary 💸 $135,700 - $223,900	Remote Location USA
Job Type full-time	Posted Apr 05, 2025

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[Hiring] Sr. Director- Workforce Engagement Management Product Owner @020 Travelers Indemnity Co

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