[Hiring] ServiceNow Business Analyst/Product Owner @Navtech, Inc.

Role Description

We are looking for a Business Analyst / Product Owner with ServiceNow experience who can coordinate with cross-functional teams. This role will collaborate with Process Owners and Requestors across IT and the Business, enabling the Agile Support team to define and deliver on the strategic roadmap.

• Collaborate with key stakeholders and management to gather and support prioritization of complex business requirements, providing recommendations, managing expectations, and communicating progress effectively.
• Continuously prioritize the product backlog to ensure the development team is focused on the highest value work.
• Prioritize features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations.
• Collaborate with cross-functional teams to manage dependencies.
• Partner with Platform Owner and other stakeholders to understand process owner needs and emerging trends to refine the roadmap.
• Stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform.

Qualifications

• Minimum 12+ years of experience within Information Technology.
• 3-5+ years of experience in ServiceNow Administration, Business Analysis, Project Management, or other Agile-related roles within a development team.
• Proven track record as a strong collaborator and communicator.
• 4 Year Bachelor's degree in Computer Science, Information Technology, or equivalent work experience (4 years of experience in lieu of Bachelor's).

Requirements

• Experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains or ServiceNow modules.
• ServiceNow Certifications (e.g., Certified System Administrator, Certified Application Developer).
• Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment.
• Demonstrated experience thinking outside of the box to provide creative and effective solutions.
• Proven ability to be adaptable, agile, and flexible to provide creative solutions.

Company Description