[Hiring] Service Delivery & Contract Management AI Product Owner @PerkinElmer

Role Description

The Service Delivery & Contract Management AI Product Owner is a combined role that owns two connected domains of AI-enabled operational improvement: the service delivery framework and the contract management decision logic. Across both domains, this role transforms operational data into predictable, explainable, and auditable guidance — driving productivity improvements in work order management and ensuring service contract decisions are consistent, evidence-based, and optimized across the asset fleet.

This role designs and governs AI-powered assistants that support engineers, planners, operational teams, and commercial stakeholders by:

• Improving work order quality and reducing approval delays
• Enabling proactive maintenance and root cause identification
• Ensuring the right vendor is engaged quickly
• Delivering consistent, defensible contract recommendations
• Supporting renewal decisions and retrospective contract performance reviews

This role does not build AI models or write code. It defines what questions the AI can answer, what data it uses, what rules it follows, and how recommendations are explained. The role holder must bring a marginal gains mindset — continuously improving processes for ongoing productivity gains.

Qualifications

• Strong understanding of operations, service contracts, warranties, and asset risk
• High data literacy — able to work with data and interpret analytical outputs without coding experience
• Proven analytical experience
• Demonstrated ability to convert tacit operational knowledge into explicit, auditable rules
• Strong stakeholder facilitation and governance discipline
• A marginal gains mindset — committed to continuous process improvement and ongoing productivity gains

Requirements

• Bachelors Degree and 7+ years of relevant work experience OR
• Associates Degree and 9+ years of relevant work experience OR
• Highschool Diploma and 12+ years of relevant work experience

Company Description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.