[Hiring] Senior Product Solution Engineer @HighLevel

Role Description

We are building the next generation of SEO powered by AI and LLMs, helping businesses not just rank on Google—but also surface in AI-driven search experiences (ChatGPT, Gemini, Perplexity, etc.) and dominate local discovery.

We are looking for a Senior Product Solution Engineer who can operate at the intersection of technical debugging, product thinking, and SEO expertise, and drive resolution + insights across SEO-related products.

As a Sr. PSE – SEO & AI Search , you will go beyond ticket resolution and act as a product and domain expert. You will own complex customer issues, influence product improvements, and help shape HighLevel’s strategy across:

• Traditional SEO (technical + on-page)
• AI SEO (content optimization for AI-driven systems)
• LLM SEO (optimization for generative search platforms)
• Local SEO (Google Business Profile, listings, reviews, Yext)

Key Responsibilities

• Advanced Issue Resolution & Ownership
  • Act as the highest escalation point for SEO-related issues across:
    • Websites, Funnels, Blogs
    • Domains & DNS configurations
    • Indexing, crawling, rendering issues
    • Structured data & schema
    • Local listings (Yext, GBP)
  • Debug complex problems involving:
    • Crawlability (robots.txt, sitemap, canonicalization)
    • Page speed/Core Web Vitals
    • JavaScript rendering issues (SSR vs CSR implications)
  • Work cross-functionally with Engineering, Product, and Support to drive resolution.
• AI SEO & LLM Optimization Expertise
  • Diagnose and guide issues related to:
    • Content visibility in AI search platforms (ChatGPT, Gemini, Perplexity)
    • Structured content for LLM ingestion (semantic markup, embeddings-ready content)
  • Help define best practices for:
    • AI-readable content structures
    • Entity-based SEO
    • Knowledge graph optimization
  • Work on improving:
    • Internal linking strategies for LLM discoverability
    • Content chunking and context optimization
• Local SEO & Listings Excellence
  • Own debugging and optimization for:
    • Google Business Profile integrations
    • Yext listings sync issues
    • NAP consistency and citation management
  • Analyze ranking drops in local pack and suggest actionable fixes.
  • Guide teams on:
    • Review signals and reputation management
    • Proximity vs relevance vs prominence factors
• Product Influence & Feedback Loop
  • Identify recurring patterns and translate them into:
    • Product improvements
    • Feature requests
    • Automation opportunities
  • Partner with Product Managers to:
    • Define roadmap for SEO & AI SEO features
    • Improve onboarding and UX for SEO tools
  • Actively contribute to PRDs and product discussions.
• Technical Depth & Debugging
  • Analyze and troubleshoot using:
    • Databases and logs
    • Browser dev tools
  • Understand and debug:
    • Rendering issues affecting SEO
    • Tracking scripts (external tracking, analytics, pixels)
• Documentation & Enablement
  • Create high-quality documentation for:
    • SEO troubleshooting playbooks
    • AI SEO best practices
    • LLM optimization frameworks
  • Enable support teams with:
    • Clear SOPs
    • Training sessions
    • Escalation guidelines
• Mentorship & Leadership
  • Mentor junior PSEs and support engineers.
  • Drive quality standards in issue resolution.
  • Lead deep-dive sessions on SEO, AI SEO, and technical debugging.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 4–7+ years of experience in:
  • Technical support / Solution Engineering / SEO Engineering
• Strong expertise in:
  • Technical SEO (indexing, crawling, rendering, schema)
  • Website performance & Core Web Vitals
  • Domain, DNS, SSL configurations
• Hands-on experience with:
  • Google Search Console, GA4
  • SEO tools (Ahrefs, SEMrush, Screaming Frog, etc.)
• Working knowledge of:
  • APIs, databases, and frontend frameworks (Vue.js preferred)
• Strong analytical and debugging skills.
• Excellent communication with ability to explain complex SEO issues simply.

Preferred Qualifications

• Experience with:
  • AI SEO / Generative search optimization
• LLM behavior and content optimization strategies.
• Familiarity with:
  • Knowledge graphs, entities, and semantic SEO.
• Experience working on:
  • SaaS platforms or website builders.
  • Prior experience influencing product roadmap.

Benefits

• Exciting and dynamic work environment driven by a passionate team.
• Collective responsibility where no task is considered someone else's job.
• Focus on providing value to users through swift solutions.
• High standard of innovation with continuous testing of ideas.
• Prioritization of team well-being for better service to users.
• Emphasis on continuous and iterative improvement.
• Well funded & profitable company.