[Hiring] Senior Product Owner, Digital Platforms @Ingredion Incorporated

Role Description

As a Senior Product Owner – Digital Platforms, you will define and drive the strategic evolution of Ingredion’s customer-facing digital ecosystem, including MyIngredion.com (Global Digital Helpdesk), ensuring these platforms deliver measurable customer experience, commercial, and productivity impact at enterprise scale.

• Own the end-to-end product vision, scope, and roadmap for MyIngredion and the Digital Helpdesk as integrated global digital platforms.
• Drive the investment case to support operation, maintenance, and growth of the platform as part of the Ingredion digital ecosystem.
• Serve as the single owner of the product backlog, prioritizing features, enhancements, technical enablers, and defects based on business value, customer impact, scalability, and risk.
• Ensure continued platform maintenance and operational continuity, including:
  • Monitoring platform health, usage, and performance.
  • Ensuring defects, tech debt, and operational gaps are addressed.
  • Acting as interim owner where regional Product Owner or Business Ownership gaps exist.
• Step in to support regions when capability, capacity, or ownership gaps emerge, ensuring delivery momentum, decision-making continuity, and adherence to global standards.
• Design and build the operating infrastructure required for execution, including:
  • Clear RACI and ownership models.
  • Repeatable intake, prioritization, and governance processes.
  • Scalable ways of working that regions can adopt and sustain.
• Partner with delivery teams and vendors in an agile model, supporting sprint planning, backlog refinement, demos, UAT readiness, and post-go-live hypercare.
• Exercise product governance and decision rights, including scope trade-offs, sequencing, prioritization, and escalation within Steering and Operating Committee forums.
• Drive adoption, training, and change enablement, ensuring regions are equipped not only to launch, but to operate and continuously improve the platform.
• Define, track, and act on product KPIs (e.g., adoption, CSAT, ticket deflection, resolution efficiency), using insights to guide continuous optimization.

Qualifications

• 7–10+ years of experience in Product Ownership, Product Management, or Digital Platform roles, ideally within enterprise or B2B environments.
• Demonstrated experience owning customer-facing digital platforms (e.g., portals, service platforms, SaaS-like solutions).
• Strong expertise in agile delivery models (Scrum, SAFe, or equivalent), including backlog ownership and prioritization.
• Proven ability to influence across global, cross-functional stakeholders without direct authority.
• Experience working with technology, UX, analytics, and external vendors to deliver scalable digital solutions.

Requirements

• A customer-centric product leader who balances customer needs with business outcomes.
• Comfortable making decisions in ambiguity and managing competing priorities.
• Data-driven, outcome-focused, and disciplined about value realization.
• Adept at enterprise-scale collaboration, governance, and change leadership.
• Clear, confident communicator with strong executive presence.

Benefits

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success.
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being.
• Flexible Work Arrangements – We value flexibility to support you both professionally and personally.
• Career Growth – Learning, training, and development opportunities.
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally.
• Employee Referral Program – Refer top talent and earn a bonus if they’re hired.