[Hiring] Senior Product Operations Manager - Tooling & AI Enablement @Intrado Life & Safety, Inc.

Role Description

The Senior Product Operations Manager – Tooling & AI Enablement is responsible for scaling the effectiveness of the Product organization through best‑in‑class tooling and AI‑driven ways of working. This role owns the end‑to‑end launch, structure, administration, and optimization of the product management strategy and road mapping platforms (i.e., Aha!, Jira Product Discovery), ensuring it is configured to support strategy, planning, execution, and visibility across the Product organization.

In parallel, this role leads the AI enablement strategy for Product, making AI the default way Product teams work faster, smarter, and with higher quality. The role defines and executes the AI adoption roadmap, leverages tools such as Copilot, Claude, and emerging AI platforms, and builds the training, governance, accountability, and community needed to drive sustained adoption and measurable impact.

Qualifications

• 8+ years of experience in Product Operations, Product Management, or related disciplines
• Experience structuring, launching, and administering Product management strategy and road mapping platform (i.e., Aha!, Jira Product Discovery) at scale across a product organization
• Experience leading tool‑driven transformation initiatives and driving adoption across cross‑functional teams
• Demonstrated experience enabling teams with AI tools, agents and workflows, including training, governance, and measurement (i.e., Claude, CoPilot)
• May be required to travel up to 25% depending on business needs, vendor engagement schedules, and testing activities
• Bachelor’s degree in business, Computer Science, Information Systems, Engineering, or related discipline; or equivalent experience

Requirements

• Deep expertise in product management strategy and road mapping platform configuration, administration, and best practices, including workspace design, reporting, and roadmap governance
• Strong understanding of Product operating models, road mapping, capacity planning, and execution workflows
• Proven ability to translate AI capabilities into practical, repeatable product use cases
• Exceptional change‑management and influence skills, with the ability to drive adoption without direct authority
• Strong analytical skills, including defining successful metrics and demonstrating measurable impact from tooling and AI initiatives
• Excellent written and verbal communication skills, capable of engaging both executives and individual contributors
• Comfortable operating in ambiguity while building structure, standards, and scalable systems

Benefits

• Comprehensive benefits package including medical, dental, vision, life and disability coverage
• Paid time off
• 401(k) retirement plan
• Paid parental leave
• Access to a robust library of personal and professional training resources
• Employee discounts
• Critical illness and hospital indemnity coverage
• Access to legal support
• Pet insurance
• Identity theft protection
• EAP (Employee Assistance Program) that includes free mental health resources/support

Company Description

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.