[Hiring] Senior Product Manager - Virtual Agents and Capacity Intelligence @ServiceTitan

Role Description

We solve real world problems in the specialty trade services and construction industry and we are seeking an experienced and visionary product leader to lead growth efforts expanding our addressable market. As the Senior Product Manager, you will lead and coordinate a highly talented and fast-paced team that is responsible for successfully launching new products to market that improve product-market fit, capture market share, and increase addressable market size. You will own all aspects of the product development lifecycle and be accountable for setting and achieving KPIs that measure customer impact and business results.

• Create, articulate, evangelize, champion, and execute the vision for Capacity Management and AI Virtual Agents
• Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results
• Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market
• Enable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices
• Influence multiple product areas in collaboration with R&D leaders across various domains
• Achieve goals by establishing and attaining KPIs for revenue, retention, usability, adoption, engagement, and satisfaction
• Identify and take action on opportunities for continuous improvement
• Communicate and mitigate risks in order to successfully achieve objectives
• Own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments
• Nurture strategic partnership relationships, resulting in creation and adoption of new integrations

Qualifications

• 5+ years of relevant work experience in product management, SaaS products strongly preferred
• Ability to build consensus and work collaboratively cross-functionally within and beyond research and development teams
• Data-driven approach to measuring success and quantifying customer outcomes and business impacts
• Self-starter that thrives in an entrepreneurial, fast-paced environment
• Demonstrated track record of delivering industry-transforming solutions across web and mobile platforms
• Proven ability to deliver against ambitious schedule milestones while paying strict attention to detail and quality
• Capacity to operate autonomously and bring clarity in uncertain environments
• Strong EQ to empathize with stakeholders and balance several perspectives
• Sound judgment and credibility to make difficult trade-off decisions
• Excellent communication skills that allow you to translate complex information into simple summaries
• Enthusiasm for your vision and mission that inspires team members and customers
• Bias toward action allowing you to move quickly while establishing the foundation for long term success
• Resourcefulness to leverage available tools, customers, data, and subject matter experts
• Previous experience with machine learning (ML), artificial intelligence (AI), and internet of things (IoT) preferred
• 4-year degree from a top university, related graduate degree preferred
• A General Manager mindset; MBA desired

Requirements

• Ability to build consensus and work collaboratively cross-functionally within and beyond research and development teams
• Self-starter that thrives in an entrepreneurial, fast-paced environment
• Proven ability to deliver against ambitious schedule milestones while paying strict attention to detail and quality
• Strong EQ to empathize with stakeholders and balance several perspectives
• Excellent communication skills that allow you to translate complex information into simple summaries

Benefits

• Flextime, recognition, and support for autonomous work
• Flexible time off with ample learning and development opportunities
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
• Parental leave and support, up to $20k in fertility services
• Free breast milk shipping through Maven Milk
• Pet insurance, legal advisory services, financial planning tools, and more