[Hiring] Senior Product Manager, Merchant Platform & Commerce @Bask Health

Role Description

We're looking for a Senior Product Manager, Merchant Platform & Commerce to lead the strategy, development, and improvement of Bask's merchant-facing platform and commerce experiences.

• Own the product vision, strategy, roadmap, and execution for Bask's Merchant Platform & Commerce experiences.
• Lead development and improvements across the merchant portal, product catalog, subscriptions, pricing, and merchant configuration.
• Work directly with merchants and internal customer-facing teams to understand their needs, challenges, and business workflows.
• Improve how merchants create, organize, configure, and manage products and treatment offerings within Bask.
• Build intuitive workflows for managing subscriptions, pricing structures, and storefront settings.
• Define and improve merchant configuration experiences across Bask's Sites and Studio applications.
• Partner with engineering and design teams to translate complex commerce requirements into clear product specifications.
• Develop scalable, configurable solutions that support different merchant business models without unnecessary custom development.
• Collaborate with engineering teams to evaluate APIs, integrations, data models, and technical tradeoffs.
• Identify opportunities to simplify merchant onboarding, reduce configuration errors, and improve self-service capabilities.
• Coordinate with billing, checkout, and other product teams to ensure merchant configurations work reliably across the platform.
• Define and track product metrics such as merchant activation, feature adoption, configuration completion, and operational efficiency.
• Use merchant feedback, product analytics, and hands-on testing to prioritize improvements and validate solutions.
• Lead product initiatives from discovery and prioritization through development, launch, and ongoing improvement.
• Take ownership of product outcomes and continuously improve the merchant experience.

Qualifications

• 5+ years of professional product management experience building and shipping software products.
• Previous software engineering experience or a technical background that includes hands-on coding experience.
• Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
• Experience owning SaaS products or complex business applications, ideally involving merchant-facing platforms, e-commerce, subscriptions, or commerce infrastructure.
• Strong understanding of APIs, integrations, data models, and modern web applications.
• Proven experience leading products from discovery and technical planning through launch and iteration.
• Experience designing or improving configurable software products used by multiple businesses.
• Ability to translate merchant needs, business requirements, and technical constraints into clear product specifications.
• Strong product judgment, prioritization, and roadmap management skills.
• Experience collaborating directly with engineers, designers, and cross-functional stakeholders.
• Strong analytical skills and the ability to use customer feedback and product data to guide decisions.
• Excellent written and verbal communication skills.
• Ability to work independently, navigate ambiguity, and deliver high-quality products under tight timelines.

Requirements

• Nice to Have:
• Experience with Shopify, BigCommerce, or other e-commerce platforms and merchant management tools.
• Familiarity with product catalogs, subscription management, pricing configuration, and merchant administration workflows.
• Experience with direct-to-consumer businesses, subscription commerce, or merchant SaaS platforms.
• Familiarity with storefront builders, website configuration tools, or no-code and low-code commerce platforms.
• Experience building self-service tools that allow businesses to configure complex products or workflows.
• Knowledge of payment processing, recurring billing, and checkout integrations.
• Experience with telehealth, digital health, or healthcare technology platforms.
• Experience building multi-tenant SaaS platforms that support multiple merchants and business models.