[Hiring] Senior Product Manager, FinCrime @Monzo

Role Description

We are looking for a Senior Product Manager to work in our Fincrime Collective. Your mission is to build and provide world-class tech-led toolings, through more automation, usage of GenAI, and process redesign, to empower our Investigators and help Monzo achieve scalable and sustainable growth. You’ll drive efficiency gains while maintaining or improving decision quality and ensuring a seamless customer experience.

What You’ll Be Working On:

• Optimising Fincrime Investigation Workflows: Reduce handling time while maintaining or improving decision accuracy, particularly for high-effort tasks.
• Scaling Automation & AI-first Solutions: Drive towards 100% automation where human intervention is only required in complex cases or when necessary for customer experience.
• Enhancing Tooling for COps (Customer Operations): Improve existing tools and build new solutions to reduce manual efforts, increase efficiency, and streamline investigations.
• Improving Demand Forecasting & Workforce Planning: Enhance forecasting capabilities to support central Workforce Management (WFM), optimizing capacity planning and scheduling to drive cost savings and improve customer experience.
• Driving Cultural & Process Improvements: Improve investigator incentives, skills leveling, and training to create a more efficient and high-performing team.

Your day to day work:

• Identify opportunities for efficiency improvements without compromising quality of decision & customer experience.
• Lead a cross-functional squad, across risk, engineering, data, machine learning, and operation to develop and deliver on the strategic product roadmap.
• Build new toolings and/or improvements to existing toolings to help COps improve their efficiency.
• Collaborate closely with our Ops Collective to deliver improvements to forecasting & planning.
• Act as the central point of execution for our strategy/vision to move towards building AI-first solutions.

Qualifications

• Proven experience in product management, ideally within fintech or scale-up companies.
• Strong understanding of automation, AI-driven tooling, and operational efficiency improvements.
• Experience working with cross-functional teams, especially operational teams to deliver impactful solutions.
• Ability to make decisions balancing difficult trade-offs e.g. balance speed vs. accuracy.
• A data-driven mindset, with experience using insights to drive product decisions and measure success.
• Comfortable working on data-led, complex technical products - with ML engineers.

Benefits

• £110,000- £135,000 ➕ Incentive rewards tied to your bonus.
• This role can be based in our London office, but we're open to distributed working within the UK.
• Flexible working hours and trust to work enough hours to do your job well.
• £1,000 learning budget each year to use on books, training courses, and conferences.
• All employees are given Macbooks and support for work-from-home setup.
• Plus lots more!

Application Process

The application journey has 3 key steps:

• Recruiter Call (30m): High-level fit and career trajectory.
• Initial Call (45m): Deep dive into your relevant experience and motivation for the job.
• Final Loop (3x1hr): Interviews covering a Project Walkthrough, Case Study, and Leadership.

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

Diversity and Inclusion

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.